JUANA JOHNSTON
Greenville,US
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Action Health Staffing
09.2024 - Current
- Assisted with personal hygiene and grooming tasks, ensuring comfort and dignity for clients.
- Provided compassionate support to clients, enhancing daily living experiences and promoting independence.
- Monitored client health conditions, reporting changes to medical staff for timely interventions.
- Facilitated recreational activities to promote mental well-being and social engagement among clients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Server
Red Robin
08.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Home Health Aide
C&s Home Care
06.2023 - 07.2024
- Developed and implemented care plans for clients.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Senior Product Analyst (Remote)
CVS Health
01.2022 - 05.2023
- Conducted in-depth data analysis.
- Led the redesign of the internal analytics reporting system.
- Forecasted demand trends using time-series data.
- Consolidated customer feedback into actionable data models.
- Generated comprehensive reports on market segmentation opportunities.
PCA
Home Helpers Group Llc
05.2022 - 03.2023
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Maintained clean and safe environment to promote patient safety and comfort.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Advocated for client needs, ensuring access to necessary resources and support services.
Server
IHOP
06.2020 - 10.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed table assignments and coordinated with kitchen staff for efficient service.
- Handled cash transactions accurately while maintaining a balanced register.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Cashier
Publix
03.2018 - 04.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and recommendations.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Utilized POS system to handle customer cash and credit card transactions.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Education
Associate of Science - Biology
East Carolina University
Greenville, NC01-2020
General Education -
J.H. Rose High School
Greenville, NC01.2017
Skills
- Professionalism and courtesy
- Customer service
- Transaction handling
- Dependability and reliability
- Hospitality service expertise
- Multitasking and organization
- Compassion and empathy
- HIPAA compliance
- Activities of daily living ADL support
- Supporting personal needs
- Relationship building
Accomplishments
- Developed best practices for data integrity validation, enhancing the accuracy of insights shared with C-suite stakeholders by 59%.
- Implemented a competitive analysis framework that provided actionable insights, helping the team position for a 30% year-over-year growth in market share.
Affiliations
- Association of Information Technology Professionals
Timeline
Personal Care Assistant
Action Health Staffing
09.2024 - Current
Server
Red Robin
08.2024 - Current
Home Health Aide
C&s Home Care
06.2023 - 07.2024
PCA
Home Helpers Group Llc
05.2022 - 03.2023
Senior Product Analyst (Remote)
CVS Health
01.2022 - 05.2023
Server
IHOP
06.2020 - 10.2021
Customer Service Cashier
Publix
03.2018 - 04.2019
Associate of Science - Biology
East Carolina University
General Education -
J.H. Rose High School