Juana Johnston
Durham,NC
Summary
Dedicated professional with experience in patient care and customer service. Known for effective communication and problem resolution skills, contributing to positive patient experiences and team collaboration.
Overview
3
3
years of professional experience
Work History
Patient Care Assistant
Brighstar Care
Greenville, NC
04.2025 - 07.2026
- Supported patients in daily living activities and personal care to enhance comfort and dignity.
- Communicated with healthcare team to provide updates on patient conditions.
- Delivered emotional support and companionship to foster positive patient relationships.
- Maintained a clean and safe environment for patients and staff.
- Assisted in transporting patients to medical appointments or therapy sessions.
- Prepared meals for breakfast and lunch to meet dietary needs and preferences.
Server/Waitress
Red Robin
Greenville , NC
02.2025 - 04.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed food orders efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted in training new servers on menu knowledge and service standards.
- Recommended menu items based on customer preferences and dietary needs.
- Handled customer complaints professionally to ensure satisfaction and retention.
- Cleaned tables and chairs to prepare dining area for next customers.
Home Health Aide
Action Health Staffing
Greenville , NC
07.2025 - 12.2025
- Helped clients stay happy and healthy by providing mental and emotional support.
- Assisted clients with bathing, dressing, and incontinence care.
- Maintained clean and well-organized environment for client happiness and safety.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Engaged patients in recreational activities such as reading books or playing games.
Patient Care Assistant
C&s Home Care
Greenville, NC
07.2024 - 10.2024
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices to transport patients.
- Administered prescribed medications under the direction of a registered nurse or physician.
- Transported patients to several areas of the home with wheelchairs and hoyer lifts.
- Assisted with cooking and meal preparation.
- Provided moral and physical support with increasing independency.
Server/Waitress
Bad Daddy's Burger Bar
Greenville, NC
05.2023 - 07.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained cleanliness and organization of dining area and serving stations.
- Took customer orders accurately and communicated special dietary needs to the kitchen.
- Handled cash transactions and processed payments using point-of-sale systems.
- Resolved customer complaints quickly while maintaining a positive dining experience.
Education
Associate of Science - Allied Health
Pitt Community College
Winterville, NC06-2027
High School Diploma -
Junius Rose High School
Greenville, NC06-2017
Skills
- Patient care
- Customer service
- Effective communication
- Team collaboration
- Time management
- Basic life support
- Positive guest interactions
- Problem resolution
- Food safety
- Cash handling
Timeline
Home Health Aide
Action Health Staffing
07.2025 - 12.2025
Patient Care Assistant
Brighstar Care
04.2025 - 07.2026
Server/Waitress
Red Robin
02.2025 - 04.2026
Patient Care Assistant
C&s Home Care
07.2024 - 10.2024
Server/Waitress
Bad Daddy's Burger Bar
05.2023 - 07.2024
Associate of Science - Allied Health
Pitt Community College
High School Diploma -
Junius Rose High School