Juana Maria Kelly-Azuara
New Bedford,MA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at El Mariachi Mexican Restaurant. Proven ability to enhance guest engagement through suggestive selling and multitasking in high-volume settings, while maintaining quality control and compliance with food safety regulations. Committed to fostering positive relationships and delivering outstanding dining experiences.
Overview
9
9
years of professional experience
Work History
Server/Bartender
El Mariachi Mexican Restaurant
06.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Dietary Server
All American Assisted Living
11.2023 - 07.2024
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
- Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Prepared special dietary meals to meet individual patient needs, promoting better health outcomes.
Casting Operator
Manpower Temporary Agency
04.2022 - 04.2023
- Performed minor adjustments to machines to correct improper functions.
- Utilized data-driven analysis to identify areas for improvement in production processes, significantly reducing downtime and increasing overall efficiency.
- Completed and maintained records according to production and quality standards.
- Maintained safe working environment through strict adherence to safety protocols and routine equipment inspections.
- Monitored operations of injection molding machine to detect machine malfunctions.
- Performed minor mechanical repairs to neck rings, hoses and cavities.
- Reduced material waste through meticulous monitoring of casting procedures and quality control measures.
- Checked over casting machines prior to start of each shift to identify and resolve any issues.
Dietary Aide/Cook
Wedgemere Healthcare
08.2019 - 02.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
- Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
Education
High School Diploma -
Colegio Aurora Tavarez Belliard
Santo Domingo, DR07-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Professional appearance
- Food running
- High volume dining
- Quality control
- Suggestive selling
- Beverage preparation
- Multitasking Abilities
- High energy and stamina
- Cool under pressure
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Dietary Server
All American Assisted Living
11.2023 - 07.2024
Casting Operator
Manpower Temporary Agency
04.2022 - 04.2023
Dietary Aide/Cook
Wedgemere Healthcare
08.2019 - 02.2022
Server/Bartender
El Mariachi Mexican Restaurant
06.2016 - Current
High School Diploma -
Colegio Aurora Tavarez Belliard
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