Juana Madrigal
Jerome,ID
Summary
Results-driven professional known for strong problem-solving and communication skills. Experienced in training staff and enhancing customer experiences, ready to leverage expertise to drive service excellence and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Latino Express
Jerome, Idaho
08.2023 - Current
- Handled client inquiries and resolved complaints to enhance customer satisfaction.
- Trained new employees on front desk protocols and customer service standards.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards clients.
- Oversaw cash and credit card payment transactions at the front desk.
- Ensured the front desk area was clean and presentable at all times.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Applied Science -
College of Southern Idaho
Twin Falls, ID05-2027
High School Diploma -
Jerome High School
Jerome, ID05-2025
Skills
- Customer service
- Team building
- Employee training
- Problem resolution
- Communication skills
- Cash handling
Certification
- Certified Nursing Assistant
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Manager
Latino Express
08.2023 - Current
Associate of Applied Science -
College of Southern Idaho
High School Diploma -
Jerome High School
Similar Profiles
Antony HenriquezAntony Henriquez
Cashier at Latino ExpressCashier at Latino Express
Daniel OrtizDaniel Ortiz
Analista De Datos at Premiun Latino - Latino InsuranceAnalista De Datos at Premiun Latino - Latino Insurance
Jose GuzmanJose Guzman
Departmental Assistant at Department of Latin American and Latino Studies at Lehman CollegeDepartmental Assistant at Department of Latin American and Latino Studies at Lehman College
Tanner DeWittTanner DeWitt
Parts Sales Assistant Manager at Jackson Group PeterbiltParts Sales Assistant Manager at Jackson Group Peterbilt
Eleyka ZunigaEleyka Zuniga
Package Handler at FedEx GroundPackage Handler at FedEx Ground