Juana Magdaleno
Commerce,GA
Summary
Hardworking Waiter with 16 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.
Overview
18
18
years of professional experience
Work History
Manager
Casa Bariachi Mexican Grill
Cornelia, GA
12.2013 - 04.2024
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Maintained adequate staffing to meet objectives within budget.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Conducted regular maintenance checks on bartending equipment.
- Trained new staff members on proper bartending techniques.
- Stocked bar counter with glasses, ice cubes and other supplies required for bartending activities.
- Maintained a clean working environment by washing glassware, utensils, and equipment used for bartending.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Effectively multitasked within fast-paced environment.
Assistant Manager
Laguna
Hoschton, GA
01.2011 - 12.2013
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality and conformance.
Cashier/Hostess
La Hacienda
Commerce, GA
01.2006 - 04.2010
- Maintained a clean and organized dining area.
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Skills
- Marketing
- Strategic Planning
- Contract Management
- Budget Control
- Customer Service
- Menu Memorization
- Order Taking
- Beverage Preparation
- Dining customer service
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Manager
Casa Bariachi Mexican Grill
12.2013 - 04.2024
Assistant Manager
Laguna
01.2011 - 12.2013
Cashier/Hostess
La Hacienda
01.2006 - 04.2010
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