Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juana Makkreel

Tampa,FL

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

23
23
years of professional experience

Work History

Property Ad

VPM Management
03.2023 - Current
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Followed up on delinquent tenants and coordinated collection procedures.

PROPERTY MANAGER

Cushman & Wakefield
12.2021 - 12.2022
  • Developed and maintained professional relationships with residents, community and owners
  • Assisted or prepared annual budget for property
  • Implemented marketing strategy to meet predetermined vacancy standards
  • Coordinated tenant move-in and out process and orientated new tenants to property
  • Investigated and resolved tenant complaints, following management rules and regulations
  • Kept updated records of property vacancies and lease renewals to proactively fill open units
  • Monitored common areas for maintenance and repair needs.

STAFFING COORDINATOR/MANAGER

Cushman & Wakefield
08.2019 - 11.2021
  • Responsible for organizing and scheduling workers in the apartment industry to ensure that properties labor requirements and needs are fulfilled, and schedules and recruit additional staff on an as-needed basis
  • Communicated plans and actions to meet departmental goals
  • Assigned, prioritized and delegated tasks and responsibility to departmental employees
  • Offered constructive feedback to team members, boosting overall job performance
  • Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.

COMMUNITY MANAGER

Dwell at Bay Crossing
03.2018 - 06.2019
  • Responsible for the smooth running of the community daily
  • Overseeing all operations including maintenance, capital improvements, lease administrations, budgeting, forecasting, reporting, collection of rent, evictions, vacancy anticipation, marketing, lease renewal, service contracts, expense control, audits, supervise entire on-site team, ensuring that all policies and procedures are being followed, etc.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.

TAX CREDIT COMMUNITY MANAGER

Wexford Apartments/The Wilson Company/Pinnacle
09.2014 - 03.2018
  • Responsible for the daily operations of the community
  • Duties include: Communication effectively with owners, residents and on-site team
  • Monitored rent collections and delinquency
  • Maintain files within compliance
  • Review all renewals
  • Carefully screened applicants for tenancy according to the low-income tax credit program
  • Monthly activities for the residents
  • Conduct property inspections
  • Pay all invoices in a timely manner to ensure vendors get paid
  • Supervised maintenance and office staff
  • Complete end of month closeout on Onesite and submit reports requested by supervisor in a timely manner, etc.

ASST. COMMUNITY MANAGER

Westchester Apartments, The Wilson Company
01.2011 - 01.2014
  • Conducted tours of the community and specific apartments with prospective residents
  • Completed and processed all new and lease renewal paperwork, collected initial deposit and application fees.
  • Complete guest cards and enter daily traffic into Onesite.
  • Inspect apartments to ensure the unit was move-in ready.
  • Monitored local market trends.
  • Qualified prospects according to company guidelines
  • Filed eviction.
  • Handled all aspects of rent collection and posting rent into Onesite.
  • Handle residents' complaints and handled promptly and appropriately.
  • Maintain less than 5% delinquency.
  • Maintain occupancy of 98% or more.
  • Assist with any duties assigned by the property manager.

ASST. COMMUNITY MANAGER

Woodbridge Apartments, The Wilson Company
01.2004 - 01.2012
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Met with residents to gather information and develop effective solutions.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Provided leadership, guidance and support to staff members.

LEASING CONSULTANT/LEASE

Westchester Apartment, The Wilson Company
01.2001 - 01.2002
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified tenant incomes and other information before accepting lease applications.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Greeted clients, showed apartments, and prepared leases.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.
  • Coordinated appointments to show marketed properties.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.

Education

Bachelor of Science - Computer And Information Sciences

Monroe College
The Bronx, NY

Skills

  • Fluent in Spanish
  • Verbal Communication
  • Flexible and Adaptable
  • Organization and Time Management
  • Analytical Thinking
  • Decision-Making
  • Team building
  • Multitasking Abilities
  • Task Prioritization

Languages

English
Bilingual

Timeline

Property Ad

VPM Management
03.2023 - Current

PROPERTY MANAGER

Cushman & Wakefield
12.2021 - 12.2022

STAFFING COORDINATOR/MANAGER

Cushman & Wakefield
08.2019 - 11.2021

COMMUNITY MANAGER

Dwell at Bay Crossing
03.2018 - 06.2019

TAX CREDIT COMMUNITY MANAGER

Wexford Apartments/The Wilson Company/Pinnacle
09.2014 - 03.2018

ASST. COMMUNITY MANAGER

Westchester Apartments, The Wilson Company
01.2011 - 01.2014

ASST. COMMUNITY MANAGER

Woodbridge Apartments, The Wilson Company
01.2004 - 01.2012

LEASING CONSULTANT/LEASE

Westchester Apartment, The Wilson Company
01.2001 - 01.2002

Bachelor of Science - Computer And Information Sciences

Monroe College
Juana Makkreel