Juana Malcolm
Queens Village,NY
Summary
Extensive experience as a Police Officer at the New York City Police Department, excelling in community relations and critical thinking. Proven ability to enhance public safety through effective communication. Effectively creating trust and collaboration within the Community.
An experienced law enforcement professional with strong background in maintaining school safety and security. Skilled in deescalation and conflict resolution. Known for reliability, integrity, and a results-driven approach.
Experienced in training and mentoring new law enforcement recruits to ensure operational success. Utilizes expertise in field protocols and tactical training to enhance effectiveness of team operations. Track record of maintaining high standards of safety and professionalism in diverse and challenging environments.
Professional training expert with strong communication background in developing comprehensive training programs. Emphasizes team collaboration and adaptability to training requirements to ensure effective learning outcomes.
Overview
21
21
years of professional experience
Work History
Police Officer
New York City Police Department
01.2007 - Current
- Enforced laws and regulations to maintain public safety and order.
- Conducted thorough investigations of incidents, gathering evidence and witness statements.
- Collaborated with community organizations to enhance public relations and crime prevention strategies.
- Trained new officers on departmental policies, procedures, and effective policing techniques.
- Responded promptly to emergency calls, assessing situations and deploying appropriate resources.
- Led community outreach programs aimed at fostering trust between police and local residents.
- Implemented strategic patrol plans to address high-crime areas effectively.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Answered emergency calls for help from citizens and business owners.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Served as a school resource officer, improving relationships between youth and police through positive interactions and educational programs.
Spa Coordinator
Eckerd Pharmacy
07.2005 - 01.2007
- Developed strong relationships with customers by providing excellent service at farmers markets and other retail outlets.
- Mentored new hires on best practices in retail salesmanship, contributing positively to overall team cohesion.
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
- Collaborated with team members to streamline processes for quicker response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science -
LaGuardia Community College
Long Island City, NYSkills
- Customer relations
- Exceptional communication
- Social perceptiveness
- Critical thinking
- Passenger assistance
- Spanish fluency
- Active listening
- Staff training
- Issue resolution
- Teamwork and collaboration
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Police Officer
New York City Police Department
01.2007 - Current
Spa Coordinator
Eckerd Pharmacy
07.2005 - 01.2007
Associate of Science -
LaGuardia Community College