Juana Marcial
Englewood,NJ
Summary
Highly motivated and committed Medical Assistant with a proven history of superior performance at the individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment. Conscientious Healthcare professional offering over 8 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms, and supporting diagnostic processes through laboratory testing and medication administration. Upbeat with excellent communication skills. Motivated Medical Assistant dedicated to delivering quality healthcare to patients. Excel at administrative support, technical troubleshooting, and personnel coordination. Diligent in completing continuing education credits yearly. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence, and confidentiality. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to team.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Premier Orthopedics And Sports Medicine
Teaneck, NJ
09.2018 - 03.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ambulated, turned, and positioned patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal, and dressing changes.
- Obtained pre-and post-treatment vital signs and weight.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client's medical history, medication information, symptoms, and allergies.
- Kept medical supplies insufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained all prescribed laboratory testing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed clerical duties, such as word processing, data entry, answering phones, and filing.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel
- Verified eligibility and compliance with authorization requirements for service providers
- Tracked referral submission during the facilitation of prior authorization issuance
Medical Assistant
New Jersey Cardiology
Belleville, NJ
08.2017 - 09.2018
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ambulated, turned and positioned patients.
- Prepared initial patient charts for admission.
- Obtained pre- and post-treatment vital signs and weight.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms and allergies.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained all prescribed laboratory testing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Tested and recorded blood glucose levels.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Verified appropriate lab couriers picked up collected lab specimens.
Medical Assistant Supervisor
DR.marry Blome
Cresskill, NJ
12.2016 - 03.2017
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Ordered and prepared reagents and supplies.
- Obtained pre- and post-treatment vital signs and weight.
- Compiled necessary documents for surgical billing packages.
- Called and faxed pharmacies to submit prescriptions and refills.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ambulated, turned and positioned patients.
- Tested and recorded blood glucose levels.
Medical Assistant
DR.jack Tohme Endocrinologist
Ridgewood, NJ
04.2015 - 11.2016
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ambulated, turned and positioned patients.
- Prepared initial patient charts for admission.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms and allergies.
Medical Assistant
Summit Obgyn
Hackensack, NJ
08.2014 - 03.2015
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Ambulated, turned and positioned patients.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained pre- and post-treatment vital signs and weight.
- Taught patients about medications, procedures and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained client medical history, medication information, symptoms and allergies.
- Compiled necessary documents for surgical billing packages.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Assistant Customer Service Manager
AutoZone
West New York, NJ
07.2009 - 09.2011
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created customer support strategy to increase customer retention.
- Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Designed and implemented strategic business plans to achieve growth and sales goals while managing the sales team and building long-lasting customer relationships.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture
Education
Associate of Arts - Accounting And Computer Science
Hudson County Community College
Jersey City, NJ05.2015
Skills
- Coaching and Mentoring
- Team Building
- Complex Problem Solving
- Staff Development and Training
- Microsoft Office Suite
- Schedule Coordination
- Motivational Leadership
- Performance Management
- Report Preparation and Analysis
- Friendly and Relatable
Timeline
Medical Assistant
Premier Orthopedics And Sports Medicine
09.2018 - 03.2020
Medical Assistant
New Jersey Cardiology
08.2017 - 09.2018
Medical Assistant Supervisor
DR.marry Blome
12.2016 - 03.2017
Medical Assistant
DR.jack Tohme Endocrinologist
04.2015 - 11.2016
Medical Assistant
Summit Obgyn
08.2014 - 03.2015
Assistant Customer Service Manager
AutoZone
07.2009 - 09.2011
Associate of Arts - Accounting And Computer Science
Hudson County Community College
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