Juana Marcos Mateo
Greenville,SC
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
Country Fresh Farm Market
Greenville, SC
04.2023 - 05.2024
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
- Updated quality control records and reports.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Hostess Trainer
Red Lobster
Greenville, SC
06.2021 - 02.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Facilitated seamless transitions between shifts by effectively communicating pertinent information regarding reservations and special requests with incoming staff members.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Improved team communication by implementing a weekly meeting to address concerns and share updates.
- Implemented strategies to reduce wait times for guests during busy periods, increasing overall satisfaction levels.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Assisted in conflict resolution between customers and staff, fostering a positive work atmosphere.
- Partnered with the management team to identify areas of improvement and implement changes that positively impacted overall restaurant operations.
- Regularly monitored customer feedback through surveys or direct conversations, making adjustments accordingly to improve service quality.
- Coordinated special events and private parties, ensuring impeccable service from start to finish.
- Increased table turnover rate with efficient management of waiting list and timely followups.
- Contributed ideas for improving marketing efforts aimed at attracting new customers while retaining existing ones.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Berea High School
Greenville, SC06.2023
Skills
Visual Inspection
Product Inspection
Inspections and reviews
Safety Procedures
Surface Inspection
Reporting and analysis
Knowledge in the management of Microsoft Power Point and Microsoft Word
Attention to details
Certification
OSHA Certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Quality Control Inspector
Country Fresh Farm Market
04.2023 - 05.2024
Hostess Trainer
Red Lobster
06.2021 - 02.2023
High School Diploma -
Berea High School