Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juana Martinez

Omaha,NE

Summary

IT professional with over 10 years of expertise in helpdesk support. I am skilled in configuration, managing, installing, updating, and securing network components to ensure high availability and performance. Trained in cybersecurity best practices with a strong focus on threat identification, system protection, and secure access controls. Known for resolving complex technical issues quickly, improving user satisfaction, and supporting business continuity.

Overview

7
7
years of professional experience

Work History

Software Tech Expert

Toast Inc
10.2023 - 10.2024
  • Helped Restaurant owners understand their earning spreadsheets, helped with any technical difficulty they had editing software.
  • Provided technical support to project stakeholders to help meet project objectives.

Information Technology Intern

Lutz Technology
06.2023 - 08.2023
  • Installed and configured software and hardware.
  • Enhanced system efficiency by troubleshooting and resolving hardware and software issues.
  • Implemented data backup procedures, safeguarding essential company information against potential loss or corruption.
  • Managed relationships with external vendors to ensure timely delivery of products and services at competitive prices.
  • Evaluated third-party software solutions for integration into existing infrastructure, ensuring compatibility and costeffectiveness.

Technical Support

CenturyLink
07.2017 - 08.2022
  • Troubleshot DSL speed issues, guided customers through modem configuration, and dispatched technicians for unresolved internet or phone problems.

Education

Information Technology-Cybersecurity

Metropolitan Community College
Omaha, NE
01.2026

Skills

  • Microsoft 365 Administrator
  • Microsoft 365 troubleshooting
  • Technical Documentation
  • Switches and Routers
  • POS Systems
  • Wireless Access Point
  • Server Problem Identification
  • Network Technology
  • Computer Configurations
  • Hardware Installation
  • Website Updates
  • Bilingual Spanish
  • Client Support
  • Data Connectivity
  • Hardware Troubleshooting
  • 10 years of Technical Support Experience in addition to what’s listed on this resume

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Software Tech Expert

Toast Inc
10.2023 - 10.2024

Information Technology Intern

Lutz Technology
06.2023 - 08.2023

Technical Support

CenturyLink
07.2017 - 08.2022

Information Technology-Cybersecurity

Metropolitan Community College

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