Juana Mayen
Lawrenceville,GA
Summary
Communicative administrative office assistant offering 6-year background providing support for corporate decision-makers. Meticulous individual with demonstrated success in process improvements and procedural adherence to achieve company and client objectives. Tech-savvy individual with in-depth knowledge of Microsoft Office and QuickBooks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Install Coordinator
Arbon Equipment
Duluth, GA
06.2023 - Current
- Coordinated installation activities with customers to ensure successful completion of projects.
- Monitored and tracked progress of installations to ensure adherence to timelines and budgets.
- Conducted site surveys prior to installation to determine best practices for success.
- Maintained records of equipment used during each installation process for quality control purposes.
- Scheduled appointments with customers to install requested products or services.
- Ensured compliance with safety regulations when performing installations at customer sites.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Reported project progress, site problems and labor status to supervisors.
- Communicated with distributors to acquire necessary equipment for projects.
Field Service Coordinator
TSS
Alpharetta, GA
06.2021 - Current
- Toggled between multiple systems and databases to look up information and update records.
- Liaised between client and technician to keep parties fully informed.
- Followed up with technicians and managers to receive and communicate status updates.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Obtained purchase order information to invoice work orders.
- Worked with technicians to complete paperwork within designated time.
- Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
- Monitored email and phone communication to provide prompt responses and solutions.
- Provided timely feedback to management on service failures and customer concerns.
- Reported project progress, site problems and labor status to supervisors.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Created work crew schedules and delegated assignments.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
Office Administrator
Office Installations Mayens Inc
Atlanta, GA
11.2009 - 09.2020
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, including contracts, expense reports and invoices.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores.
- Managed reception and lobby area, greeted visitors and responded to requests for information.
- Communicated openly with customers about status of furniture installations and completion time processes to maintain satisfaction.
- Interacted professionally with both customers and inside personnel, answering questions and responding to phone and email inquiries.
- Made travel arrangements by researching and scheduling flights, car rentals and hotel accommodations.
Office Administrative Assistant/Customer Service Representative
Pretty Persuasions
Duluth, GA
06.2020 - 07.2020
- Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Managed office duties, including ordering materials, organizing workspaces, answering emails and making phone calls.
Education
Bachelor of Science -
Columbia Southern University
Orange Beach, AL06-2026
Some College (No Degree) - Electrical Engineering
Gwinnett Technical College
Lawrenceville, GASkills
- Office reception
- Administrative management abilities
- Client service-driven
- Customer service skills
- Skilled in MS Office
- Skilled in QuickBooks
- Bilingual (Fluent in Spanish and English)
- Salesforce Management
- Scheduling and calendar management
- Data entry
- Schedule management
- Organizational skills
- Team management
- Critical thinking
- Good work ethic
- Ongoing client support
- Analytical
- Organization
- Customer service
- Dispatch Coordination
- Client Relations
- Decision-Making
- Materials and Labor Costing
- Schedule Preparation
- Team Collaboration
- Employee Safety Training
- Multitasking and Prioritization
- Adaptability and Flexibility
- Conflict Resolution
- Professional Communication
- Attention to Detail
- Customer Relations
References
References available upon request.
Timeline
Install Coordinator
Arbon Equipment
06.2023 - Current
Field Service Coordinator
TSS
06.2021 - Current
Office Administrative Assistant/Customer Service Representative
Pretty Persuasions
06.2020 - 07.2020
Office Administrator
Office Installations Mayens Inc
11.2009 - 09.2020
Bachelor of Science -
Columbia Southern University
Some College (No Degree) - Electrical Engineering
Gwinnett Technical College