Juana Medina
Rockford,IL
Summary
Having the willingness to learn and grow personally, I am looking for a position in a company that needs and values quality customer service.
Overview
9
9
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
Rockford Molded Products
Rockford, IL
03.2023 - 07.2025
- Conducted thorough inspections of materials and products to ensure quality standards compliance.
- Trained junior inspectors on best practices for quality assurance and safety procedures.
- Developed comprehensive reports detailing inspection findings, facilitating informed decision-making by management.
- Implemented new inspection technologies and tools, improving accuracy and reducing turnaround times significantly.
- Prepared reports detailing findings of inspections, investigations, and tests.
Assembler
PBC Linear
Rockford, IL
04.2021 - 11.2022
- Assembled components according to specifications, ensuring quality and efficiency in production processes.
- Operated various hand and power tools to complete assembly tasks accurately and safely.
- Collaborated with team members to streamline workflows and reduce assembly time.
- Conducted routine inspections of assembled products to maintain high-quality standards.
Receptionist
Insurance King Agency
Rockford, IL
05.2020 - 02.2021
- Managed multi-line phone system to ensure efficient communication with clients and staff.
- Scheduled appointments and maintained calendar for executives, optimizing time management.
- Greeted visitors and directed inquiries to appropriate departments, enhancing guest experience.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
Call Center Representative
Alorica
Rockford, IL
06.2019 - 04.2020
- Managed high-volume inbound calls to resolve customer inquiries and issues promptly.
- Provided exceptional customer service through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and streamline operational processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Call Center Representative
Servicom
Rockford, IL
07.2018 - 04.2019
- Assisted customers in resolving inquiries and issues through effective communication.
- Managed high volume of inbound calls while maintaining service quality standards.
- Identified recurring problems and suggested process improvements for enhanced customer satisfaction.
- Collaborated with team members to enhance workflow efficiency and improve response times.
Inspector in Quality Assurance and Quality Control
American Precision Assemblers Inc.
Hampshire, IL
01.2017 - 06.2018
- Conducted inspections on products to ensure compliance with quality standards.
- Collaborated with production teams to develop and implement corrective actions for quality issues.
- Monitored testing procedures and documented results for accuracy and consistency.
- Trained new employees on quality assurance protocols and safety regulations.
Cashier
Fiesta Market
Belvidere, IL
02.2016 - 01.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area to promote safety and efficiency.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Inspected finished products for quality assurance and compliance with company standards
Education
High School Diploma -
Belvidere North Highschool
Belvidere, ILSkills
- Adhere to high level of service ethics, demonstrating customer -oriented communication skills and quick grasp of client requirements
- Time management skills, self directed learning
- Equally effective working independently and in cooperation with others
- Successful in mastering new skills through hands - on experience
Timeline
Inspector in Quality Assurance and Quality Control
Rockford Molded Products
03.2023 - 07.2025
Assembler
PBC Linear
04.2021 - 11.2022
Receptionist
Insurance King Agency
05.2020 - 02.2021
Call Center Representative
Alorica
06.2019 - 04.2020
Call Center Representative
Servicom
07.2018 - 04.2019
Inspector in Quality Assurance and Quality Control
American Precision Assemblers Inc.
01.2017 - 06.2018
Cashier
Fiesta Market
02.2016 - 01.2017
High School Diploma -
Belvidere North Highschool