Overview
Work History
Education
Skills
Timeline
Generic
Juana Milanes

Juana Milanes

Miami

Overview

26
26
years of professional experience

Work History

Driver

Uber
Miami
12.2019 - Current
  • Adhered to company policies and procedures related to safety and security standards.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Managed time efficiently when making multiple stops along designated routes.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.

Crossing Guard

City of Coral Gables
Miami
02.2023 - 06.2025
  • Directed vehicular and pedestrian traffic using hand signals or flags.
  • Observed and reported any suspicious activity occurring near schools or crossings to proper authorities.
  • Alerted drivers of hazardous conditions on roads due to weather or other factors.
  • Conducted regular inspections of equipment used for directing traffic flow at crossings.
  • Enforced laws pertaining to speed limits and parking restrictions around schools and crossings.
  • Provided assistance to children in crossing the street safely.
  • Displayed strong conflict resolution skills when dealing with difficult individuals who violated traffic regulations at crossings.

Limpieza Y Mantenimiento

Latin Caffe 2000
Miami
12.2018 - 04.2020
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Identified needs of customers promptly and efficiently.
  • Completed routine maintenance and repair.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Operated equipment and machinery according to safety guidelines.
  • Managed inventory and supplies to ensure materials were available when needed.

Cashier

Kmart, Sears Holding
Miami
09.2019 - 12.2019
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Followed company security procedures for handling large sums of money.
  • Accepted cash and credit card payments, issued receipts and provided change.

Area Manager

Self Employer
La Habana
05.2011 - 11.2016
  • Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
  • Conducted periodic reviews of inventory levels and product mix in stores.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Inspected store facilities regularly to ensure compliance with safety regulations and standards.
  • Established strong relationships with vendors to secure competitive pricing and best quality products.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Monitored and evaluated district performance to ensure goals were met.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Coordinated with store managers to develop plans for improving operational efficiency.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Provided guidance on the implementation of new policies and procedures in stores.

Bibliotecaria

Universidad de la Habana
La Habana
11.1999 - 04.2006
  • Developed and maintained library collection by selecting, ordering, cataloguing, and classifying books and other materials.
  • Assisted patrons with locating information using online databases, search engines, websites, and other research tools.
  • Maintained records of patron borrowing activity with an automated system.
  • Served as a liaison between the Library department and other departments within the institution.
  • Researched current trends in libraries to stay abreast of new technologies.
  • Supervised student assistants in providing customer service at the circulation desk.
  • Compiled bibliographies on various topics for use by students or faculty members.
  • Provided reference services to students, faculty, staff, and community members using print and electronic resources.
  • Managed daily operations of the library, including staffing issues, budgeting, inventory control, and purchasing.
  • Organized book displays and coordinated special events such as author visits.
  • Answered patrons' questions at circulation desk.

Education

Life And Annuity 0214 (Spanish)
Primerica - Miami, FL
03-2022

Associate of Science -

Associate of Science, Catalogació Descriptiva Y Fo
Universidad De La Habana - La Habana
05-2006

Associate of Science, Seguridad Y Salud Para El Tr
Recursos Humanos Y La Facultad De Biología. La Hab
11-2004

Associate of Science -

Associate of Science, Bibliotecología
Presidente Allende
06-1984

Skills

● Commercial acumen
● Area management
● Sales minded
● Staff training
● Resource Allocation
● Business development
● Employee scheduling
● Team building and motivation
● Systems and automation
applications
● Issue and conflict resolution
● Customer service
● Analytical
● Multitasking
● Microsoft Office
● Relationship building
● Friendly, positive attitude
● Problem resolution

Timeline

Crossing Guard

City of Coral Gables
02.2023 - 06.2025

Driver

Uber
12.2019 - Current

Cashier

Kmart, Sears Holding
09.2019 - 12.2019

Limpieza Y Mantenimiento

Latin Caffe 2000
12.2018 - 04.2020

Area Manager

Self Employer
05.2011 - 11.2016

Bibliotecaria

Universidad de la Habana
11.1999 - 04.2006

Life And Annuity 0214 (Spanish)

Associate of Science -

Associate of Science, Catalogació Descriptiva Y Fo

Associate of Science, Seguridad Y Salud Para El Tr

Associate of Science -

Associate of Science, Bibliotecología

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