Juana Moreno
Summary
Experienced and bilingual Medical Assistant with a solid background in patient care, medical office administration, and clinical support. Demonstrated expertise in patient triage, EHR management, phlebotomy, lab testing, and medical records management. Known for excellent attention to detail, and a commitment to providing high-quality care. Seeking to grow within a forward-thinking healthcare organization, utilizing my knowledge and experience to improve patient outcomes and support team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant / HEDIS Coordinator
MCM
New Port Richey, FL
01.2023 - 11.2024
- Manage patient inquiries via phone, assess the urgency of concerns, and route to appropriate medical staff
- Document patient visits in eClinicalWorks (ECW), ensuring accurate diagnosis codes, treatments, and follow-up instructions
- Perform diagnostic procedures, including EKG, spirometry, ABI, therapeutic injections, and wound care
- Phlebotomy and collect lab samples for testing, ensuring proper handling and labeling
- Coordinate HEDIS data collection, conduct patient follow-up calls, and maintain detailed spreadsheets
- Order and track lab supplies to ensure adequate inventory for clinical operations
Medical Assistant
MaxHealth
New Port Richey, FL
07.2022 - 12.2022
- Triaged patient calls and in-office visits, ensuring timely care and documentation in ECW
- Managed patient medical records, ensuring accurate and up-to-date information
- Performed phlebotomy and other routine diagnostic procedures, including lab sample collection
- Assisted with insurance verifications, medical referrals, and HEDIS reporting tasks
- Administered vaccines and injections as required by physician orders
Medical Receptionist / Medical Assistant
Aegis Medical Group
Holiday, FL
01.2021 - 12.2021
- Greeted patients, answered calls, and verified insurance information
- Scheduled appointments and specialist referrals for patients
- Managed patient medical records, ensuring compliance with HIPAA and company protocols
- Assisted with vital sign measurements, medical histories, lab tests, injections, and inventory management
- Phlebotomy Collected blood and urine samples from patients for laboratory testing and processed results
Personal Injury Dept. Intake / Marketing Assistant
FASTMD
Tampa, FL
08.2016 - 05.2018
- Followed up with referral sources and managed intake for personal injury and workers' comp cases
- Verified insurance coverage and coordinated with attorneys for prior approvals and authorizations
- Maintained office records, processed medical documents, and supported marketing efforts
Medical Receptionist / Medical Assistant
Cristobal Rosario, M.D.
New Port Richey, FL
01.2014 - 07.2016
- Managed patient intake, scheduling, insurance verification, and co-pay collection
- Documented patient history and vitals in eClinicalWorks
- Provided clinical support, including phlebotomy, lab draws, injections, and inventory management
- Assisted in coding, billing, and payment collections for physicians
- Ordered and maintained medical supplies, ensuring clinic operations ran smoothly
Education
Associate of Science - Nursing
Keiser University
New Port Richey, FL11.2024
Medical Administrative Assistant -
Ultimate Medical Academy
Clearwater, FL01.2014
General Education -
Hudson High School
Hudson, FL05.2010
Skills
- Bilingual (English/Spanish)
- Phlebotomy & Lab Testing
- EHR Systems (eClinicalWorks, etc)
- Coding (ICD-10, CPT)
- Vital Signs Monitoring
- Patient Care & Communication
- Insurance Verification & Authorizations
- HIPAA compliance
- Wound Care & Therapeutic Injections
- HEDIS Data Collection & Follow-ups
- Scheduling & Appointment Management
- Inventory Management & Supply Ordering
Certification
- Phlebotomy Certification, 05/21, Active
- Registered Medical Assistant (RMA), 11/21, Active
- CPR & First Aid Certified, American Heart Association, Active
References
Available upon request.
Timeline
Medical Assistant / HEDIS Coordinator
MCM
01.2023 - 11.2024
Medical Assistant
MaxHealth
07.2022 - 12.2022
Medical Receptionist / Medical Assistant
Aegis Medical Group
01.2021 - 12.2021
Personal Injury Dept. Intake / Marketing Assistant
FASTMD
08.2016 - 05.2018
Medical Receptionist / Medical Assistant
Cristobal Rosario, M.D.
01.2014 - 07.2016
- Phlebotomy Certification, 05/21, Active
- Registered Medical Assistant (RMA), 11/21, Active
- CPR & First Aid Certified, American Heart Association, Active
Associate of Science - Nursing
Keiser University
Medical Administrative Assistant -
Ultimate Medical Academy
General Education -
Hudson High School
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