Juana Ortiz Hernandez
Austin ,Tx
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my time at Amazon Inc. Skilled in customer service and time management, I excel in fast-paced environments, ensuring accuracy in transactions and efficiency in team collaboration. Achieved significant improvements in order fulfillment processes, demonstrating a strong work ethic and a commitment to excellence. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in problem solving.
Overview
3
3
years of professional experience
Work History
Cashier
Dimassi
08.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Warehouse Associate
Amazon Inc
10.2021 - 01.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Moved furniture and boxes using utility dolly and truck ramp.
Education
High School Diploma -
William B Travis High School
Austin, TXAustin Community College
Austin, TX 08.2023 -
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Time management skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Dimassi
08.2024 - Current
Austin Community College
08.2023 -
Warehouse Associate
Amazon Inc
10.2021 - 01.2024
High School Diploma -
William B Travis High School