Juana Pena
Tampa,FL
Summary
Seeking a challenging yet rewarding role where I can use my experience providing fast, accurate, and empathetic support to a wide range of customers Summary of Qualifications Over 20 years’ experience in the Business Administration field Over 20 years working with Dental and Health Insurances Claims.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Office Manager
Bright Now dental Tampa
06.2013 - 07.2022
- Scheduling meetings and appointments, making office supplies arrangements, greeting visitors and providing general administrative support to employees.
- Helps company develop a skilled, knowledgeable workforce that can meet key business objectives
- Lead onboarding procedures for new employees, train employees on new technologies or educate teams on company's corporate policies and procedures
- Establishes proof of loss by studying documentation and assembling additional information from outside sources
- Documents specific claims by completing and recording forms, reports, logs, and records
- Analyzes insurance claims to prevent fraud
- Prepares reports by collecting, analyzing, and summarizing information
- Responsible for management of scheduled business operations for company, Including maintaining office calendar, scheduling office visits with patients, and planning for project meetings and conferences
- Handle complaints provide appropriate solutions for customers, and follow up to resolve any issues their customers experience
- Management and trains assigned staff, ensures performance appraisals are conducted, makes employment and discipline recommendations, and coordinates work assignments
- Handled accounting transactions including invoicing, accounts receivable/payable and purchasing functions
- Responsible for bank deposits, tracking invoices and expenses
- Coordinate induction and training of new employees
- Devised and developed comprehensive database to improve data collection.
Office Administrator
Designing Smiles By Dr. Diaz
06.2004 - 01.2013
- Present treatment plans to new and existing patients and provide quote of expected cost of treatment
- Present financing options and process credit applications
- Submit dental claims and obtain insurance break down of benefits
- Check on past due insurance claims
- Handle new patient’s incoming phone calls
- Prepare daily report for the General Manager
- Maintain all office supplies and replenish or order as required
- Familiar about the workings of each department so if any head is missing can assume their duties for the day
- Evaluate all staff members for performance reviews
- Design and implement budgets for different departments
- Create, implementing and maintain filing systems for the office
- Conduct meetings with employees where they can voice their grievances
- Handled accounting transactions including invoicing, accounts receivable/payable and purchasing functions
- Responsible for bank deposits, tracking invoices and expenses
- Coordinate the induction and training of new employees
- Devised and developed comprehensive database to improve data collection
- Use humor, positive attitude, and high standards to motivate staff to excellence.
Assistant Manager
Main Street Dental P.C
06.1997 - 01.2004
- Oversaw the general day to day operations of the office
- Insurance verification and reviewed contract renewals
- Employee managements, payroll and office health insurance
- Substituted in any dental position when needed
- Handled ordering for dental and office supplies
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Some College (No Degree) -
Danbury Connecticut
ConnecticutSkills
- Administrative Oversight
- Deposit Collection
- Office Supplies and Inventory
- Data visualization
- Skills statistics
- Knowledge programming tools
- Account and Ledger Reconciliations
- Research and Analysis
- Workflow Planning
- Microsoft Office
- Strategic Planning
- Scheduling
- Cash Flow and Reconciliation
- Administering Payroll
- Claims Review and Adjuster
Certification
- Active - Florida 2-15 Life, Health and Variable Annuities Agent
- Active Remote Online Notary Public
- Completed MGE business management Training ( MGE Management Experts Inc)
- Business Administration and Customer Service Training
- Certificate in Medical and Dental Insurance Billing- Danbury CT
- HIPPA, CPR and OSHA train.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Manager
Bright Now dental Tampa
06.2013 - 07.2022
Office Administrator
Designing Smiles By Dr. Diaz
06.2004 - 01.2013
Assistant Manager
Main Street Dental P.C
06.1997 - 01.2004
Some College (No Degree) -
Danbury Connecticut