Juana Pena
BARD,CA
Summary
Dynamic and dependable professional with extensive experience as a Front Desk Medical Receptionist at Pinnacle Health. Proven ability to enhance patient satisfaction through exceptional customer service and effective problem-solving. Skilled in managing multi-line phone systems and maintaining HIPAA compliance, while fostering teamwork and collaboration in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Homeschool Parent
Imperial Valley Home School Academy
10.2014 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Medical Receptionist
Pinnacle Health
06.2009 - 01.2011
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
Front Desk Medical Receptionist
John H. Serocki, M.D.
Yuma, AZ
01.2001 - 05.2009
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Education
GED -
Arizona Department of Education
Yuma1996
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Homeschool Parent
Imperial Valley Home School Academy
10.2014 - 06.2025
Front Desk Medical Receptionist
Pinnacle Health
06.2009 - 01.2011
Front Desk Medical Receptionist
John H. Serocki, M.D.
01.2001 - 05.2009
GED -
Arizona Department of Education
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