Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan A. Perales Hernandez

Santa Ana,CA

Summary

A seasoned Server Trainer at Skyloft, I excel in effective time management and exceptional communication, mentoring new hires to peak performance. My expertise in banquet coordination and guest relations has significantly enhanced customer satisfaction, leading to a notable increase in repeat business. Demonstrated mastery in upselling and safe food handling sets me apart.

Overview

9
9
years of professional experience

Work History

Server Trainer

Skyloft
04.2016 - 01.2025
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Monitored new server performance and offered continuous support throughout training period.
  • Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Led server training initiatives, resulting in top sales performance.
  • Led banquet operations as Banquet Captain, ensuring seamless event execution.

Server

Tortilla Republic
05.2017 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Server

Hop Doddy Burger Bar
11.2015 - 07.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

High School Diploma -

Saddleback High School
Santa Ana, CA
06-2009

Skills

  • Effective time management
  • Safe food handling
  • Menu memorization
  • Order accuracy
  • Guest relations
  • Upselling strategies
  • Special events
  • Banquet coordination
  • Wine pairing
  • Alcohol regulations
  • Cross-training
  • Cash handling
  • Exceptional communication
  • Food running skills
  • High volume dining
  • Tableside service
  • Wine service
  • Bar terminology
  • Wine pairings
  • Price memorization
  • Effective customer upselling
  • Waiting tables
  • Table setting arrangements
  • Buffet setup and takedown
  • Point of sale (POS) system operations
  • Teamwork
  • Reliability

Timeline

Server

Tortilla Republic
05.2017 - 06.2019

Server Trainer

Skyloft
04.2016 - 01.2025

Server

Hop Doddy Burger Bar
11.2015 - 07.2016

High School Diploma -

Saddleback High School

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Juan A. Perales Hernandez