Juana Perez
San Francisco,CA
Summary
Well-qualified property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
11
11
years of professional experience
Work History
Property Manager
Mercy Housing
05.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in an timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering an cohesive team environment.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property's operations.
- Collected and maintained careful records of rental payments and payment dates.
- Followed up on delinquent tenants and coordinated collection procedures.
Property Manger
Chinatown CDC
03.2016 - 04.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, and scheduled phases .
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Prepared and submitted project invoices for review and approval.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated tenant relocation during rehabilitation projects.
- Ensured project adherence to timelines and compliance standards.
- Managed tenant relations, maintenance, and overall property operations.
- Coordinated with resident services and construction teams for tenant relocation and rehabilitation projects.
- Attended meetings with San Francisco Housing Authority and Mayor’s Office of Housing for project updates.
- Enforced house rules and managed annual rectifications.
- Managed rent collection, policy enforcement, and annual recertification.
- Administered operations to handle needs of more than 300 tenants across 234 property units.
Assistant Manager
Mercy Housing
07.2014 - 05.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Interviewed and approved low to extremely low-income families for housing.
- Managed annual and interim recertification paperwork.
- Supervised front desk receptionists, including training and disciplinary actions.
- Handled emergency situations and supervised in the manager’s absence.
Front Desk Clerk
L.e.n. Business And Language Institute
11.2013 - 07.2014
- Lead desk clerk for Mercy properties, managing scheduling and on-call requests.
- Guided clerks on policy, emergency response, and facility safety.
- Managed logs, documented residential concerns, and maintenance requests.
- Assisted with Yardi rent postings, work orders, and administrative projects.
Education
High School Diploma -
Philip & Sala Burton High School
San Francisco, CA06.2009
No Degree - Intro To Engineering
City College of San Francisco
San Francisco11.2013
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Property tours and inspections
- Eviction Procedures
- Maintenance knowledge
- Maintenance Scheduling
- Administrative Support
- Multi-family property management
- Critical Thinking
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Mercy Housing
05.2019 - Current
Property Manger
Chinatown CDC
03.2016 - 04.2019
Assistant Manager
Mercy Housing
07.2014 - 05.2016
Front Desk Clerk
L.e.n. Business And Language Institute
11.2013 - 07.2014
High School Diploma -
Philip & Sala Burton High School
No Degree - Intro To Engineering
City College of San Francisco
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