Juana Puello
Lawrence,MA
Summary
Caring and compassionate with proven history of positive client feedback. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Learn procedures and methods quickly. Managed the 40% of Entered employment of the team and covered when 2 staff where out for an extended period. . Exceeded 10% of the reimbursable goal compare to the rest of colleagues. By the final year in the organization kept the highest intake rate ,the top performance, and top placement Job Specialist at the EAS in the state. Efficient, reliable and hard working. Maintain professional working relationship with management, staff and local development partners.
Overview
35
35
years of professional experience
Work History
Direct Support Professional Caregiver
Tempus Unlimited /Nidia Rosario
Lawrence, Massachusetts
08.2015 - 02.2023
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Planned 80 % of healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
- Transported individuals to events and activities, medical appointments and shopping trips.
Unemployment Claims Specialist
Unemployment Insurance Assistance
Boston (Lawrence Facility), MA
10.2008 - 08.2014
- Followed Unemployment Insurance Interviewing procedures by gathering information accurately and managing conversation efficiently.
- Obtained required and pertinent information to determine eligibility for benefits.
- Completed all agency forms and performed claims quality related tasks and verified accuracy and completeness of information entered.
- Surpassed number of calls requested by unit reaching up to 80 - 90 calls per day while maintaining top quality also managed pilot program for several months in unit.
Job Specialist III & Program Coordinator
Department Of Employment And Training
Lawrence, Massachusetts
03.1988 - 09.2008
- Interviewed customers from Department of Transitional Assistance to evaluate their eligibilities for educational training.
- Produced 40% of team entered employment, stepped in to do extra work during absence of 2 staff for extended period.
- Issued vouchers to different educational vendors of agency and Performed statistical calculations maintaining accurate records of 150 vouchers.
- Contacted employers by telephone and in writing to solicit job opportunities for DTA customers , also conducted job related workshops and group orientations
- Facilitator of Service Analysis CQI Team and always top performance and highest intake rate in unit.
- Followed up with clients to verify job retention.
Education
Bachelor of Arts - Human Studies
BRADFORD COLLEGE
1997
Associate Degree - Liberal Arts, Mental Health Technology
NORTHEN ESSEX COMMUNITY COLLEGE
1993
Skills
- Team Collaboration
- Attentive to People
- Relationship Building
- Personal Service
- Convalescence Support
- Settlement determinations
- Policy understanding
- Account management
- Collaborative relationships
- Excellent administrative abilities
- Fluent in English
- Analytical and Critical Thinking
Accomplishments
- Established rapport with client easily.
- One or top producer of Northeast Unit.
- Surpassed my goals becoming an excellent asset for the department.
- Leadership
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Direct Support Professional Caregiver
Tempus Unlimited /Nidia Rosario
08.2015 - 02.2023
Unemployment Claims Specialist
Unemployment Insurance Assistance
10.2008 - 08.2014
Job Specialist III & Program Coordinator
Department Of Employment And Training
03.1988 - 09.2008
Bachelor of Arts - Human Studies
BRADFORD COLLEGE
Associate Degree - Liberal Arts, Mental Health Technology
NORTHEN ESSEX COMMUNITY COLLEGE