Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Juana Puentes

Riverside,CA

Summary

With a proven track record at Stater Brothers, I excel in general ledger maintenance and fostering strong customer relations. Leveraging bookkeeping software and MS Office, I've streamlined processes and enhanced profitability. My expertise in accounting and ability to communicate effectively have consistently improved financial decision-making and customer satisfaction.

Overview

37
37
years of professional experience

Work History

Bookkeeper

Stater Brothers
Lake Elsinore, California
10.2023 - Current
  • Reviewed purchase documents and company receipts for reconciliation with statements.
  • Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
  • Handled sensitive financial information with confidentiality and integrity.
  • Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
  • Advised management on financial decisions by analyzing trends and financial data.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Tracked and reported charitable contributions and grants for nonprofit bookkeeping.
  • Calculated and produced checks for utilities, taxes and other operational payments.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Verified accuracy of vendor invoices against purchase orders prior to payment processing.
  • Received and recorded cash, checks and transfers.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Documented transaction details to track and manage financial data.
  • Processed expense reports, including verification of receipts and compliance with policies.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Monitored cash flow, preparing reports to inform management of financial status.
  • Managed inventory records, adjusting entries for discrepancies and reporting changes.
  • Prepared accurate financial reports each month by collecting, analyzing, and summarizing account information.

Cashier

Stater Bros
Moreno Valley, California
08.1991 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Helped with purchases and signed customers up for rewards program.
  • Answered customers' questions and provided information on store procedures or policies.
  • Greeted customers promptly and responded to questions.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered customers carry-out service at completion of transaction.
  • Resolved customer complaints professionally in accordance with company policy.
  • Built and maintained productive relationships with employees.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Worked closely with front-end staff to assist customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cook Cashier

Naugles Tacos & Burgers
Moreno Valley, CA
02.1988 - 02.1991
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Monitored stock levels of food items and ordered more when necessary.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Requested supplies and equipment orders, explaining needs to managers.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.

Education

High School Diploma -

Canyon Springs High School
Moreno Valley, CA
06-1991

Skills

  • General ledger maintenance
  • Accounting
  • Bank reconciliation
  • Data inputting
  • Vendor management
  • Bookkeeping software
  • Customer relations
  • Inventory tracking
  • MS office expert

Languages

Spanish
Professional

Affiliations

I like to hike and bowl on my down time

Timeline

Bookkeeper

Stater Brothers
10.2023 - Current

Cashier

Stater Bros
08.1991 - Current

Cook Cashier

Naugles Tacos & Burgers
02.1988 - 02.1991

High School Diploma -

Canyon Springs High School

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Juana Puentes