Summary
Overview
Work History
Education
Skills
Timeline

Juana Ramirez

The Colony,TX

Summary

*Committed and hardworking Banquet Captain with more than 10 years of experience directing food service. Well-rounded leader with talent for supervising employees . Swift problem solver with quick and effective solutions to wide array of issues.

*Guide, Direct and motivate banquet staff

*Ensure service standard being followed and takes corrective action when need it.

*Ensures the servers are ready to served the food & beverage functions when prepared

*Overseas BEO F&B set-ups, servers and/or break down coffee breaks, receptions, other special functions

Meticulous Banquet Captain bringing in-depth knowledge of event logistics coordination and revenue assessment acquired over 30 years of related experience. Eager to apply a proven history of cultivating client loyalty and satisfaction to resort and conference operations.

Overview

22
22
years of professional experience

Work History

Banquet Captain

Renaissance Hotel
05.2008 - Current
  • Maintained clean and safe work environment.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Liaised with venue management to monitor logistics and timelines.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Directed and managed banquet functions for more than 1000-person event.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Provided exceptional service to guests by immediately addressing needs and requests

Restaurant Server/Leader in Training

Westin Stonebriar
11.2000 - 10.2007
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Greeted new customers, discussed specials, and took drink orders
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions

Education

No Degree -

Brookhaven College, Dallas, TX
08.1985

High School Diploma -

W H Adamson High School, Dallas, TX
05.1984

Skills

  • Schedule Coordination
  • Food Service Operations
  • Staff Supervision
  • Maintaining Clean Work Areas
  • Teamwork and Collaboration
  • Attention to detail
  • Multi-tasking

Timeline

Banquet Captain - Renaissance Hotel
05.2008 - Current
Restaurant Server/Leader in Training - Westin Stonebriar
11.2000 - 10.2007
Brookhaven College - No Degree,
W H Adamson High School - High School Diploma,

Similar Profiles

CREATE PROFILE
Juana Ramirez