Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Juana Ramirez-Martinez

Customer Service Representative
Wyoming,MI

Summary

Efficient billing specialist with 14 years of experience performing various accounts receivable functions. Strong familiarity with claims procedures, collection techniques and customer query resolution. Knowledgeable about preparing invoices, processing payments and perusing past-due balances. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Change Healthcare
Jacksonville, FL
10.2007 - 12.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

High School Diploma -

Union High School
Grand Rapids, MI

Skills

  • Customer Data Confidentiality
  • Interpretation and Translation Services
  • Credit Card Payment Processing
  • Insurance A/R
  • EOB knowledge
  • Communication
  • Problem solving
  • Inbound and Outbound Calling
  • Solving Customer Concerns
  • Statement Billings
  • Answering Emails

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Change Healthcare
10.2007 - 12.2021

High School Diploma -

Union High School

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Juana Ramirez-MartinezCustomer Service Representative