Juana Richard
Tampa,Florida
Summary
Strategic and results-driven Human Resources leader with expertise in policy development, talent management, and compliance. Proven ability to enhance organizational efficiency, foster a positive workplace culture, and implement HR solutions that align with business goals.
Overview
12
12
years of professional experience
Work History
Director of Human Resources
Scholar Hotel Group - The Penn Stater Hotel & Conference Center
01.2023 - 03.2025
- Developed and implemented HR policies and procedures supporting the human factor of the facility.
- Created and executed annual HR strategies aligned with facility objectives.
- Ensured compliance with employment laws and regulations.
- Managed unemployment compensation processes, conducting thorough investigations and maintaining comprehensive records.
- Investigated workplace incidents related to Worker’s Compensation, compiling detailed reports and implementing enhanced safety protocols to mitigate risks.
- Managed employee benefits administration and streamlined processes for efficiency.
- Directed hiring and recruitment processes, fostering diverse candidate pipelines.
- Served as the primary point of contact for all employee relations issues.
- Trained and coached department heads on HR best practices, including hiring, performance evaluations, and disciplinary procedures.
- Led job description updates, ensuring regular review for accuracy.
- Launched an enhanced performance management system for employee evaluations.
- Conducted market research to maintain competitive wage programs.
- Processed payroll with a focus on accuracy and efficiency.
- Oversaw HRIS system functionality, providing technical support and ensuring data integrity.
- Worked as an active partner closely with key company executives to move Human Resources forward within the organization as an active strategic partner with operations.
- Created and administered recognition programs and events to foster a positive work environment for all employees.
- Created and administered community services event for employees.
- Hotel Details: 52 Conference Rooms. 300 Guest Rooms. Legends Pub & The Gardens Restaurant.
Human Resources Manager
Shaner Hotel Group - Toftrees Golf Resort Hotel
03.2019 - 12.2022
- Identified, evaluated, and resolved hiring challenges, enhancing recruitment efficiency by collaborating with company leaders to develop and implement talent acquisition strategies and processes.
- Partnered with management to align strategic HR goals with business objectives, fostering organizational growth and workforce cohesion.
- Spearheaded community engagement through job fairs, building partnerships and increasing visibility for talent acquisition efforts.
- Managed end-to-end staffing processes, including recruiting, interviewing, hiring, and onboarding, resulting in streamlined operations and reduced time-to-hire.
- Ensured compliance with Federal, State, and Internal requirements by maintaining accurate and organized employee files.
- Provided solutions to complex labor and employee relations issues, driving a positive workplace culture.
- Oversaw unemployment compensation processes, conducted investigations, maintained thorough records, and represented the organization at legal hearings, ensuring regulatory compliance.
- Investigated workplace incidents for Worker’s Compensation, preparing detailed reports and enhancing workplace safety protocols.
- Ensured adherence to corporate policies and reporting requirements, maintaining regulatory compliance.
- Processed payroll with 100% accuracy, contributing to employee satisfaction and trust.
- Collaborated with the Human Resources task force to manage and oversee operations during the hotel acquisition, facilitating a seamless transition and optimizing workforce integration.
- Hotel Details: 12 Conference Rooms. 102 Guest Room. 18-Hole Golf Course. The Field Burger and Tap Restaurant.
Store Manager
The vitamin Shoppe
12.2016 - 03.2019
- Launched and established the store from ground level, leading a successful grand opening.
- Set the tone and culture by fostering strong relationships with customers, employees, and vendors.
- Directed HR onboarding processes, ensuring smooth integration for new employees.
- Trained and supervised a diverse team, promoting growth and collaboration.
- Oversaw daily operations, including inventory management, sales promotions, and achieving sales targets.
- Enhanced the store's visual merchandising, creating appealing displays to maximize sales.
- Implemented strategies for shrink reduction and loss control, improving overall profitability.
- Led marketing initiatives and community outreach programs, increasing brand visibility.
- Retail Nutritional Supplements.
Human Resources Coordinator
PSA Healthcare
03.2013 - 12.2016
- Expertise in full-cycle recruitment, including conducting company job fairs, maintaining job postings, and efficiently assessing applicant qualifications.
- Skilled in managing onboarding and orientation processes to ensure seamless integration of new employees.
- Proficient in maintaining compliance with Federal, State, and internal requirements across background checks, employee files, and credential management.
- Experienced in overseeing the complete employee lifecycle, from hiring to separation, including unemployment compensation and reporting.
- Adept at managing Nursing Licenses and CNA Registrations in line with Pennsylvania Department of Health standards and internal policies.
- Assigned learning and development initiatives, tracked progress, and collected evaluation reports to support continuous improvement.
- Comprehensive pediatric home health care services through a network of branch offices throughout the United States.
Education
Vocational school - Nursing
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Central Pennsylvania Institute of Science and Technology
Pleasant Gap, PASkills
- HR Strategy & Policy Development
- Compliance & Employment Law
- Talent Acquisition & Retention
- Employee Relations & Conflict Resolution
- Performance Management Systems
- Compensation & Benefits Administration
- HRIS & Payroll Management
- HRIS / Payroll Solutions – ADP, Workday, iCIMS, Kronos, Fusion
Languages
English / Spanish Native
Timeline
Director of Human Resources
Scholar Hotel Group - The Penn Stater Hotel & Conference Center
01.2023 - 03.2025
Human Resources Manager
Shaner Hotel Group - Toftrees Golf Resort Hotel
03.2019 - 12.2022
Store Manager
The vitamin Shoppe
12.2016 - 03.2019
Human Resources Coordinator
PSA Healthcare
03.2013 - 12.2016
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Central Pennsylvania Institute of Science and Technology
Vocational school - Nursing
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