Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juana Richard

Tampa,Florida

Summary

Strategic and results-driven Human Resources leader with expertise in policy development, talent management, and compliance. Proven ability to enhance organizational efficiency, foster a positive workplace culture, and implement HR solutions that align with business goals.

Overview

12
12
years of professional experience

Work History

Director of Human Resources

Scholar Hotel Group - The Penn Stater Hotel & Conference Center
01.2023 - 03.2025
  • Developed and implemented HR policies and procedures supporting the human factor of the facility.
  • Created and executed annual HR strategies aligned with facility objectives.
  • Ensured compliance with employment laws and regulations.
  • Managed unemployment compensation processes, conducting thorough investigations and maintaining comprehensive records.
  • Investigated workplace incidents related to Worker’s Compensation, compiling detailed reports and implementing enhanced safety protocols to mitigate risks.
  • Managed employee benefits administration and streamlined processes for efficiency.
  • Directed hiring and recruitment processes, fostering diverse candidate pipelines.
  • Served as the primary point of contact for all employee relations issues.
  • Trained and coached department heads on HR best practices, including hiring, performance evaluations, and disciplinary procedures.
  • Led job description updates, ensuring regular review for accuracy.
  • Launched an enhanced performance management system for employee evaluations.
  • Conducted market research to maintain competitive wage programs.
  • Processed payroll with a focus on accuracy and efficiency.
  • Oversaw HRIS system functionality, providing technical support and ensuring data integrity.
  • Worked as an active partner closely with key company executives to move Human Resources forward within the organization as an active strategic partner with operations.
  • Created and administered recognition programs and events to foster a positive work environment for all employees.
  • Created and administered community services event for employees.
  • Hotel Details: 52 Conference Rooms. 300 Guest Rooms. Legends Pub & The Gardens Restaurant.

Human Resources Manager

Shaner Hotel Group - Toftrees Golf Resort Hotel
03.2019 - 12.2022
  • Identified, evaluated, and resolved hiring challenges, enhancing recruitment efficiency by collaborating with company leaders to develop and implement talent acquisition strategies and processes.
  • Partnered with management to align strategic HR goals with business objectives, fostering organizational growth and workforce cohesion.
  • Spearheaded community engagement through job fairs, building partnerships and increasing visibility for talent acquisition efforts.
  • Managed end-to-end staffing processes, including recruiting, interviewing, hiring, and onboarding, resulting in streamlined operations and reduced time-to-hire.
  • Ensured compliance with Federal, State, and Internal requirements by maintaining accurate and organized employee files.
  • Provided solutions to complex labor and employee relations issues, driving a positive workplace culture.
  • Oversaw unemployment compensation processes, conducted investigations, maintained thorough records, and represented the organization at legal hearings, ensuring regulatory compliance.
  • Investigated workplace incidents for Worker’s Compensation, preparing detailed reports and enhancing workplace safety protocols.
  • Ensured adherence to corporate policies and reporting requirements, maintaining regulatory compliance.
  • Processed payroll with 100% accuracy, contributing to employee satisfaction and trust.
  • Collaborated with the Human Resources task force to manage and oversee operations during the hotel acquisition, facilitating a seamless transition and optimizing workforce integration.
  • Hotel Details: 12 Conference Rooms. 102 Guest Room. 18-Hole Golf Course. The Field Burger and Tap Restaurant.

Store Manager

The vitamin Shoppe
12.2016 - 03.2019
  • Launched and established the store from ground level, leading a successful grand opening.
  • Set the tone and culture by fostering strong relationships with customers, employees, and vendors.
  • Directed HR onboarding processes, ensuring smooth integration for new employees.
  • Trained and supervised a diverse team, promoting growth and collaboration.
  • Oversaw daily operations, including inventory management, sales promotions, and achieving sales targets.
  • Enhanced the store's visual merchandising, creating appealing displays to maximize sales.
  • Implemented strategies for shrink reduction and loss control, improving overall profitability.
  • Led marketing initiatives and community outreach programs, increasing brand visibility.
  • Retail Nutritional Supplements.

Human Resources Coordinator

PSA Healthcare
03.2013 - 12.2016
  • Expertise in full-cycle recruitment, including conducting company job fairs, maintaining job postings, and efficiently assessing applicant qualifications.
  • Skilled in managing onboarding and orientation processes to ensure seamless integration of new employees.
  • Proficient in maintaining compliance with Federal, State, and internal requirements across background checks, employee files, and credential management.
  • Experienced in overseeing the complete employee lifecycle, from hiring to separation, including unemployment compensation and reporting.
  • Adept at managing Nursing Licenses and CNA Registrations in line with Pennsylvania Department of Health standards and internal policies.
  • Assigned learning and development initiatives, tracked progress, and collected evaluation reports to support continuous improvement.
  • Comprehensive pediatric home health care services through a network of branch offices throughout the United States.

Education

Vocational school - Nursing

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Central Pennsylvania Institute of Science and Technology
Pleasant Gap, PA

Skills

  • HR Strategy & Policy Development
  • Compliance & Employment Law
  • Talent Acquisition & Retention
  • Employee Relations & Conflict Resolution
  • Performance Management Systems
  • Compensation & Benefits Administration
  • HRIS & Payroll Management
  • HRIS / Payroll Solutions – ADP, Workday, iCIMS, Kronos, Fusion

Languages

English / Spanish Native

Timeline

Director of Human Resources

Scholar Hotel Group - The Penn Stater Hotel & Conference Center
01.2023 - 03.2025

Human Resources Manager

Shaner Hotel Group - Toftrees Golf Resort Hotel
03.2019 - 12.2022

Store Manager

The vitamin Shoppe
12.2016 - 03.2019

Human Resources Coordinator

PSA Healthcare
03.2013 - 12.2016

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Central Pennsylvania Institute of Science and Technology

Vocational school - Nursing

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