Juana Rodriguez Santana
San Antoni
Summary
Seeking a customer service position where I can maximize my experience in customer relations and conflict resolution, i challenging my organizational skills and computer application background. Bilingual skills.
Overview
19
19
years of professional experience
Work History
Costumer Service-Office Assistant
Seven Drywall and Painting
08.2019 - 10.2025
- Managed customer inquiries and provided timely resolutions to enhance client satisfaction.
- Coordinated scheduling for service appointments, optimizing workflow efficiency for team operations.
- Processed customer orders and ensured accurate documentation in internal systems.
- Developed training materials for new hires, fostering a collaborative learning environment.
- Led initiatives to enhance service delivery standards, contributing to overall business growth and reputation.
- Monitored inventory levels and coordinated supply orders to maintain adequate stock for projects.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Scheduled appointments and meetings for executive staff, maximizing daily productivity levels.
- Organized and maintained filing systems for easy access to vital documents and records.
- Coordinated and scheduled meetings and appointments.
- Purchased and maintained office supplies.
- Reviewed files, records and other documents to obtain information to respond to requests.
Teacher
Primrose School of Round Rock North
07.2015 - 08.2019
- My responsibilities as a teacher include lesson plan implementation, preservation of a safe and comfortable learning environment, and being a daily liaison between the school and parents.
- Based on Primrose's balanced learning approach, I ensure all children are reaching age appropriate developmental goals.
- I make sure that all my children are comfortable and confident enough to participate in daily activities to maximize their potential.
- Parental comfort is paramount and achieved by my daily feedback, semester progress reports, and photo blogging of the children's daily activities.
- My flexibility and aptitude allows me to move between classrooms and fill in as needed no matter the age group or curriculum.
- Designed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing classroom environment promoting social, emotional, and academic growth.
Server
Special Pizzeria
07.2009 - 11.2013
- My job tasks, as a server was to provide excellent customer service in a demanding fast pace environment, maintain a healthy and clean restaurant, and resolve any type of complaints that might arise.
- By having a positive attitude every day, I was able to bring a smile to my customers even during peak business.
- Complaints and grievances are almost unavoidable in the food industry, but by being professional, calm, and expressing empathy, I was usually successful in resolving a customer related issue.
- Cuba
Office Administrator - Department of Flight Crew Technician Preparation
Cuban Company Aviation
03.2007 - 03.2009
- As an Office Administrator, I performed many clerical task such as word processing, filing and sorting paper work, light record keeping, appointment scheduling, technical digital support, help meet company deadlines, answering customer calls.
- Many of the calls I would field were people seeking help, or complaint oriented.
- Cuba
- Managed office communications, ensuring efficient information flow among departments.
- Coordinated scheduling and logistics for executive meetings and travel arrangements.
- Streamlined document management processes, enhancing retrieval efficiency and organization.
- Oversaw inventory management, ensuring adequate supply levels for daily operations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
Education
Bachelors - Computer Science
Instituto Politecnico de Economia (I.P.E ¨Protesta de Baragua¨ )
04.2009
Skills
- Appointment scheduling
- Typing speed
- CRM software
- Email management
- Scheduling appointments
- Billing and invoicing
- Meeting coordination
- Document archiving
- Customer service
- Problem-solving
- Time management
- Customer communication
- Microsoft office
- Data entry
Awards And Acknowledgments
- Anniversary at Primrose School of Round Rock North, 07/01/17, Acknowledged and awarded a small gift of appreciation for the accomplishment of completing Three Years at Primrose.
- Apple of Our Eye, 05/01/17, Primrose awards 'The Apple of Our Eye' to staff members who have been nominated and selected by families according to their punctuality, professionalism, and commitment.
Languages
Spanish
Native or Bilingual
Timeline
Costumer Service-Office Assistant
Seven Drywall and Painting
08.2019 - 10.2025
Teacher
Primrose School of Round Rock North
07.2015 - 08.2019
Server
Special Pizzeria
07.2009 - 11.2013
Office Administrator - Department of Flight Crew Technician Preparation
Cuban Company Aviation
03.2007 - 03.2009
Bachelors - Computer Science
Instituto Politecnico de Economia (I.P.E ¨Protesta de Baragua¨ )