Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Juan A. Rojas

Brooklyn

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

10
10
years of professional experience
2009
2009
years of post-secondary education

Work History

Assistant Manager

Lincoln market
Queens
01.2024 - Current
  • Assisted in managing daily operations and team workflow.
  • Coordinated employee schedules and training sessions effectively.
  • Reviewed and processed customer inquiries and complaints promptly.
  • Maintained inventory records and ensured proper stock levels.
  • Implemented new procedures to enhance service efficiency.
  • Collaborated with team members to solve operational challenges.
  • Conducted regular team meetings to discuss project updates.
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Assigned work and monitored performance of project personnel.
  • Proposed or approved modifications to project plans.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Sales Agent

Jin Choi
Brooklyn
05.2022 - 12.2023
  • Engaged customers to understand needs and provide tailored product recommendations.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Managed inventory levels and ensured product availability for sales efforts.
  • Collaborated with team members to create effective promotional displays and strategies.
  • Conducted follow-up communications to maintain customer relationships after purchase.
  • Assisted in training new sales agents on company policies and procedures.
  • Resolved customer inquiries and complaints promptly to ensure satisfaction.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Negotiated contracts with customers to secure sales deals.
  • Identified opportunities for cross-selling additional products and services.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.
  • Reset store displays for special events and seasonal merchandise changes.

Manager

Bravo Supermarket
Brooklyn
09.2015 - 07.2021
  • Managed daily operations ensuring efficient store workflow and customer satisfaction.
  • Led team meetings to communicate goals, updates, and performance expectations.
  • Oversaw inventory management to maintain stock levels and product availability.
  • Developed staff schedules to optimize labor resources and meet business needs.
  • Trained new employees on company policies, procedures, and customer service standards.
  • Implemented loss prevention strategies to reduce theft and minimize shrinkage.
  • Coordinated promotional activities to enhance product visibility and customer engagement.
  • Ensured compliance with health and safety regulations throughout the store environment.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Implemented quality control measures to uphold company standards.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Developed and implemented strategic plans to achieve company objectives.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Conducted performance reviews for team members.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Education

James Madison High School
Brooklyn, NY

Skills

  • Team management
  • Customer service
  • Inventory management
  • Process improvement
  • Employee training
  • Strategic planning
  • Conflict resolution
  • Marketing strategies
  • Relationship building
  • Effective communication
  • Problem solving
  • Time management
  • Adaptability
  • Decision making
  • Customer relations
  • Task delegation
  • Budgeting and finance
  • Customer relationship management (CRM)
  • Business development understanding
  • Team building
  • Employee engagement
  • Recruitment and hiring
  • Multitasking and organization
  • Team leadership
  • Goal setting
  • Customer service and satisfaction
  • Verbal and written communication
  • Budget assistance
  • Sales growth
  • Product and service sales
  • Problem-solving
  • Employee scheduling
  • Team motivation techniques
  • Bilingual (Spanish-English)

Languages

Spanish
Professional
English
Professional

Timeline

Assistant Manager

Lincoln market
01.2024 - Current

Sales Agent

Jin Choi
05.2022 - 12.2023

Manager

Bravo Supermarket
09.2015 - 07.2021

James Madison High School

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