Juana Romero
Hillsborough
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Engineering Management Process position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Head of Integrated Management Systems
Latinoamericana Hospital
08.2022 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Head of Quality, Occupational Safety & Environment
EQUISPLAST S.A.
07.2018 - 07.2022
- Coordinated recall efforts when necessary, collaborating with internal stakeholders as well as external partners to ensure effective communication and resolution strategies were employed.
- Developed comprehensive training programs for new hires, resulting in increased efficiency and knowledge among staff members.
- Developed and maintained comprehensive documentation of quality processes, ensuring consistent adherence to established procedures across all departments and teams.
- Evaluated vendor performance through routine assessments, recommending adjustments or replacements as necessary to maintain optimal supply chain relationships.
- Led a team of quality assurance professionals, ensuring consistent adherence to company standards and regulatory requirements.
- Managed the resolution of customer complaints, leading investigations to determine cause and implementing corrective actions to prevent recurrence.
- Ensured compliance with industry regulations by staying up-to-date on changing standards and providing guidance across multiple departments.
- Improved product quality by implementing rigorous inspection processes and updating standard operating procedures.
- Oversaw the maintenance of ISO 9001 certification by ensuring continuous process improvements within the organization.
- Streamlined quality control processes by integrating automated systems and reducing manual inspection tasks.
- Collaborated with suppliers to establish stringent quality criteria for incoming materials, enhancing overall product consistency.
- Served as a primary point of contact for regulatory agencies during inspections and audits, demonstrating the company''s commitment to compliance and continuous improvement.
- Increased customer satisfaction through timely response to inquiries, thorough investigation of issues, and implementation of corrective actions as needed.
- Conducted regular audits of production processes, identifying areas for improvement and implementing changes to enhance overall product quality.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Improved quality processes for increased efficiency and effectiveness.
- Devised specifications for processes.
- Calibrated instruments and scales in production area and quality lab.
- Provided observations, took measurements, and performed tests at various stages according to quality control plan.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Worked effectively in fast-paced environments.
Education
Bachelor of Science - Industrial Engineering
University of Azuay
Cuenca-Ecuador02.2013
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
Accomplishments
- Supervised team of 120 staff members.
- Achieved certification 12 companies by completing and implementing legal standards according to rules and regulations with accuracy and efficiency.
- Documented and resolved lack of orderly and organized processes for the development of a quality management system which led to ISO 9001 Certification.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- ISO 9001 Certification Training - August-November 2021
- Microsoft Office Certification - October - December 2019
Professional dancing
I liked to dance any type of tropical music, I was invited to a salsa party and I loved dancing with their times and markings, so I started educating myself in the world of dance to learn how to dance correctly both salsa and bachata.
Languages
Spanish
Native or Bilingual
Timeline
Head of Integrated Management Systems
Latinoamericana Hospital
08.2022 - 07.2023
Head of Quality, Occupational Safety & Environment
EQUISPLAST S.A.
07.2018 - 07.2022
Bachelor of Science - Industrial Engineering
University of Azuay
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