Juana Romo
Mesa,AZ
Summary
Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.
Overview
22
22
years of professional experience
Work History
Office Manager
Ridgeview College Preparatory High School
2021.03 - Current
- Involved with the building of the school
- Managed the opening of the school, ensuring office staff, teachers, and students had everything needed to get the school ready for the first day of school
- Manage daily workflow of the office by leading the front desk team with great communication
- Oversee and support all administrative duties in the office and ensure both are operating smoothly
- Maintain office supply inventory and place orders when needed
- Assist in the onboarding process for new hires
- Manage facility vendors ensuring all proper documentation is completed
- Managed weekly payroll of 17 staff members
- Conduct a monthly reconciliation audit of petty cash school account $500.00
- Perform quarterly in-house audits
- Address employee queries regarding office management issues (e.g
- Stationery, Hardware, and travel arrangements)
- Analyzed state reports to ensure student data is accurate
- Organized and coordinate graduation
- Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports needed for any deadlines that need to be met
- Plan in-house or off-site activities, like parties, celebrations, and conferences
- Implemented new paperless student registration for the organization to increase enrollment efficiency
- Perform employee evaluation every 6 months for the receptionist
- Monitor job performance of support staff
- Code all invoices, purchase orders, and direct check requests in PaperSave system
- Manage and coordinate hearing and vision screens for all new and Special Education students and upload all information to Synergy system
- Mange 45 day screens for all students, ensuring they are completed on time and correctly to be in compliance.
Office Manager
Apache Trail High School
2016.01 - Current
- Managed the daily workflow of the office by leading the front desk team and ensuring parent, student, and staff comments, questions, and complaints are handled professionally and efficiently
- Maintain office supply inventory and placed orders when needed
- Administered pre-employment drug screen
- Managed weekly payroll of 15 staff members
- Reconcile monthly of petty cash school account of $500.00
- Performed quarterly in-house audits ranging from 10-15 students
- Analyzed state reports to ensure student data is accurate
- Organized and coordinate graduation
- Implemented new paperless student registration for the organization to increase enrollment efficiency
- Performed employee evaluation every 6 months for the receptionist
- Monitored job performance of custodian
- Coded all invoices, purchase orders, and direct check requests in PaperSave system
- Managed and coordinate hearing and vision screens for all new and Special Education students and upload all information to Synergy system
- Emailed a digital 45 day screens of any new students for teachers to complete on a monthly basis and upload the information in Synergy system.
Receptionist
Apache Trail High School
2015.12 - 2016.01
- Managed the entry of student transcripts in our database
- Answered a high volume of phone calls and emails, directing them to the correct personnel
- Maintained the front desk and reception area in a neat and organized fashion
- Coordinated schedules and meetings for the administrative team
- Administered the National School Lunch Program.
Attendance Clerk
Desert Hills High School
2006.10 - 2015.12
- Accounted for and verified the attendance of all students, over 500 students
- Maintained an open line of communication between parents and the school
- Performed weekly reconciliation attendance reports with each teacher
- Emailed each teacher an attendance discrepancy report daily
- Administered the National School Lunch Program
- Collected and entered school lunch forms into the data system.
Receptionist
Desert Hills High School
2002.08 - 2006.10
- Directed external communication to proper channels, including daily phone calls, emails, incoming and outgoing mail, and walk-in customers
- Maintained a well-organized filing system for all student files
- Supported teachers with printing and copies throughout the day
- Created a professional, welcoming atmosphere for customers and staff as well as for students
- Entered new student data into the system
- Assisted the office manager with various duties, reports, money counting, and in-house audits.
Education
Master of Business Administration - Business Administration/Leadership
University of Phoenix
02.2024
Bachelor of Science - Business Management
University of Phoenix
07.2022
Associate of Arts - Business Fundamentals
University of Phoenix
08.2019
Skills
- Customer Service
- Team Supervision
- Staff hiring
- Office Management
- Administrative Support
- Inventory Control
- Compliance Monitoring
- Billing
- Data Entry
- Workflow Planning
- Conflict Management
- Clerical Support
- Payroll and budgeting
References
- Jillian Mason, Office Manager, El Dorado High School, 3000 N. Alma School Rd., Chandler, AZ, 85224, 480-726-9536
- Dave Miller, School Leader, Desert Hills High School, 1515 S. Val Vista Dr., Gilbert, AZ, 85296, 480-813-1151
Timeline
Office Manager
Ridgeview College Preparatory High School
2021.03 - Current
Office Manager
Apache Trail High School
2016.01 - Current
Receptionist
Apache Trail High School
2015.12 - 2016.01
Attendance Clerk
Desert Hills High School
2006.10 - 2015.12
Receptionist
Desert Hills High School
2002.08 - 2006.10
Master of Business Administration - Business Administration/Leadership
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix
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