Juana Rivera
Fort Lauderdale,FL
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service equipped with varied experiences in administrative roles driven to increase overall efficiency while managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Receptionist
Boca Veterinary Clinic
04.2021 - Current
- Served as primary point of contact, managing appointment scheduling for prospective clients.
- Managed high-volume incoming calls on multi-line phone switchboard and efficiently transferred callers to appropriate personnel.
- Addressed customer issues and complaints to enhance satisfaction and loyalty.
- Scheduled and communicated appointments with clients. Updated client records to ensure accurate information.
- Safeguarded client and company information by maintaining strict confidentiality protocols.
- Facilitated client onboarding and ensured completion of necessary paperwork.
- Facilitated clerical operations by managing document copying, faxing, and filing tasks.
- Streamlined organization, maintenance, and updates of information within computer databases.
Receptionist
Metropolitan Veterinary Specialists And Emergency Service
01.2019 - 03.2021
- Managed multi-line telephone system to efficiently answer and direct high volume of calls.
- Facilitated clerical and administrative support for internal staff to enhance operational efficiency.
- Monitored and recorded critical data in software spreadsheets, ensuring accuracy and accessibility.
- Managed incoming calls by promptly answering and directing them to appropriate offices.
Receptionist
Ambassador Animal Hospital PC
08.2013 - 01.2019
- Facilitated efficient communication by promptly answering phone inquiries and routing calls to designated departments.
- Ensured reception area remained tidy and presentable to foster positive first impressions for guests.
- Managed cash transactions and upheld precise documentation of sales and payment activities to support financial integrity.
- Managed communication with clients through various channels to ensure timely responses.
- Executed clerical tasks to enhance operational efficiency by managing document copying, faxing, and filing.
- Coordinated client onboarding activities to streamline paperwork completion and enhance client experience.
Education
Bachelor of Science - Biology
Fayetteville State University
Fayetteville, NC12.2017
Skills
- Daily Reporting
- Workflow Coordination
- Deposit Preparation
- Schedule Management
- Technical Support
- Scheduling
- Office Management
- Data Entry
- Clerical Support
- Administrative Support
- Multi-Line Telephone Operation
- Organization Skills
Timeline
Lead Receptionist
Boca Veterinary Clinic
04.2021 - Current
Receptionist
Metropolitan Veterinary Specialists And Emergency Service
01.2019 - 03.2021
Receptionist
Ambassador Animal Hospital PC
08.2013 - 01.2019
Bachelor of Science - Biology
Fayetteville State University