Juana Springer
Ridgefield,WA
Summary
Aspiring leader with a solid foundation in warehouse operations and a keen eye for detail as an order selector. Ready to take on supervisory responsibilities and driven team success.
Overview
10
10
years of professional experience
Work History
Order Selector
Dollar Tree Warehouse
10.2022 - Current
- Trained new staff in order selection
- Facilitated orientation for Spanish speaking employees.
- Reading Store orders accurately.
- Locating and selecting the specific warehouse items to fulfill the store order.
- Operating forklifts and other warehouse machinery to stack items and prepare orders for shipping.
- Placing the prepared orders pallets in the correct dock for loading onto shipping trucks
- Labeling order shipments correctly for easy identification.
- Applying shrink wrap to the prepared order before shipping.
- Following warehouse safety procedures for the operation of equipment, such as wearing proper clothing, safe food handling, and maintaining awareness of your surroundings and the other workers when transporting items.
- Keeping the warehouse clean and organized at all times.
Front Desk Supervisor
Staybridge Suites
12.2017 - 08.2020
- Welcome guests and visitors to the front lobby of the facility, Documented their information and choose a room or rooms for them based on their needs.
- Responsible for ordering & keeping front desk, market supplies stocked.
- Made the schedule for the front desk staff weekly.
- Made sure AR accounts were up to date, sent out statements and collected payments, hiring and training associates and operational procedures.
- Ensure associates follow company policies and operational procedures.
- Schedule regular meetings to discuss issues and updates.
- Educate associates on safety, emergency and Security procedures.
- Collect the guest's payment using either credit/debit cards, cash information for rooms at the end of each stay and ask for a room deposit when necessary.
- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running activity reports.
Customer Service Representative/ Breakfast Attendant
Sonesta ES
12.2015 - 12.2017
- Greeting guests and informing them of room rate and amenities.
- Update guest files, checking for accuracy.
- Take reservation information on phone or in person accurately and promptly.
- Process guest payments correctly by following establishment guidelines.
- Resolve guest complaints to the satisfaction of the customer or inform the supervisor of major problems, complaints.
- Process credit card authorization forms.
- Maintain the front desk area so that it is clean and organized.
- Assist customers and provide world-class customer service.
- Supervised kitchen operations.
- Food ordering, scheduling and food safety training.
- Set up a breakfast buffet and assist in food preparation.
- Clean kitchen area and buffet.
- Clean dining room area.
Education
HIGH SCHOOL DIPLOMA -
MOUNT HOOD COMMUNITY COLLEGE
Gresham, Oregon10.2013
Skills
- Strong ability to coach
- Computer proficiency
- Teamwork
- Communication skills
- Organization
- Problem-solving abilities
- Time Management
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Order Selector
Dollar Tree Warehouse
10.2022 - Current
Front Desk Supervisor
Staybridge Suites
12.2017 - 08.2020
Customer Service Representative/ Breakfast Attendant
Sonesta ES
12.2015 - 12.2017
HIGH SCHOOL DIPLOMA -
MOUNT HOOD COMMUNITY COLLEGE
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