Juana Stockham
Solemint,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Cashier/Customer Service/Amazon
Kohls Corp
Santa Clarita , CA
2020.11 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Personal Manager
Actor
Santa Clarita
2011.01 - Current
- Developed and maintained relationships with talent agencies, agents, and representatives.
- Maintained accurate records of all talent contracts and agreements.
- Coordinated travel arrangements for talent bookings.
- Worked closely with Talent Acquisition team to ensure all tasks were completed efficiently.
- Provided support with coordination of auditions, casting calls, and other events related to sourcing new talents.
- Researched potential opportunities for existing talents to maximize their exposure.
- Collaborated with production teams to ensure that all necessary documents were obtained prior to hiring any individual or group of performers.
- Processed, verified and maintained personnel-related documentation.
Education
General
Patrick Henry
San Diego1983-06
Skills
- Customer Service
- Payment Processing
- Returns processing
- ID Verification
- POS system operations
- Loyalty Program Promotion
- Customer service excellence
Timeline
Cashier/Customer Service/Amazon
Kohls Corp
2020.11 - Current
Personal Manager
Actor
2011.01 - Current
General
Patrick Henry
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