Juana Strong
West Valley City,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Advocate
Self Employed Services
08.2017 - 05.2024
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
Heath Insurance Broker
Self-employeed
05.2014 - 07.2016
Ophthalmic Medical Technician
VA Hospital
02.2000 - 10.2006
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Contributed to the development of customized treatment plans through effective communication with physicians and other healthcare professionals.
- Supported practice growth by fostering strong patient relationships through empathetic listening skills and personalized recommendations for eye care services.
- Facilitated timely referrals to specialists when necessary for appropriate treatment of complex ocular conditions.
- Ensured continuity of care by collaborating closely with other team members on shared patients, promoting integrated approaches to their treatment plans.
Skills
- Benefits Administration
- Database Maintenance
- Document filing
- Community Advocacy
- Client Representation and Advisement
- Conflict Resolution
Timeline
Advocate
Self Employed Services
08.2017 - 05.2024
Heath Insurance Broker
Self-employeed
05.2014 - 07.2016
Ophthalmic Medical Technician
VA Hospital
02.2000 - 10.2006