Juana torres
omaha,Nebraska
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Biberk a Berkshire Hathaway Company
Omaha, NE
04.2021 - Current
- I've had the opportunity to learn more about insurance and speak to business owners, helping them with any problems or questions regarding their insurance policy and providing them with the right resources and documents needed for their business insurance.
- I analyze and enter data using Word, Excel, and PowerPoint.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Help with tasks like translating documents for our Spanish-speaking customers.
Financial Customer Service Representative
Alorica
Omaha, NE
12.2019 - 03.2021
- Answered customer inquiries regarding account balances and payment histories.
- Assisted customers with setting up payment plans when necessary.
- Developed relationships with customers to build trust and loyalty.
- Reaching our team productivity goal at the proper timing.
HR Assistant Coordinator
Club Cal Neva
Reno, NV
07.2017 - 08.2018
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Submit employee data reports by assembling, preparing, and analyzing data by using Excel and Word.
Education
High School Diploma -
Sierra Nevada Job Corps
Reno09-2017
Skills
- Filing
- Data Collection
- Complaint resolution
- Data Entry
- Payment Processing
- Escalation management
Languages
English
Native language
Spanish
Proficient (C2)
C2
Certification
- I obtain a Certification on Office Administration Technical Training.
Accomplishments
- I received a Award and a certification on Leadership/Mentor Training
Timeline
Customer Service Representative
Biberk a Berkshire Hathaway Company
04.2021 - Current
Financial Customer Service Representative
Alorica
12.2019 - 03.2021
HR Assistant Coordinator
Club Cal Neva
07.2017 - 08.2018
High School Diploma -
Sierra Nevada Job Corps
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