Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Juana Villa

San Antonio,TX

Summary

Highly-qualified Housekeeping Supervisor offering 7years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Innovative Job Title with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level housekeeping /supervisor position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Head Housekeeping Supervisor

Intownsuites
08.2016 - Current
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry sorting, washing, drying, and ironing.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.

Education

None - General

Monterey High School
Lubbock, TX

Skills

  • Customer Service
  • Supply Replenishment
  • Proper Equipment Usage
  • Cleaning and Sanitation
  • Hazardous Chemicals
  • Carpet Cleaning
  • Chemical Cleaners
  • Mopping and Buffing Floors
  • Job Assignments
  • Production Goals
  • Team Performance Management
  • Quality Assessments
  • Service Quality
  • Daily Progress Reports
  • Housekeeping Requirements
  • Housekeeping Support
  • Supply Inventory Management
  • Resolve Complaints
  • Cleaning Bathrooms
  • Dusting Furniture
  • Washing Windows
  • Stocking Bathrooms
  • Inventory Restocking
  • Industrial Vacuum Cleaners
  • General Housekeeping
  • Folding Clean Laundry
  • Linens and Toiletries
  • Inspect Work
  • Guest Relations
  • Daily Workflows
  • Vacuuming and Sweeping
  • Staff Training
  • Mentoring
  • Room Turnover

Timeline

Head Housekeeping Supervisor

Intownsuites
08.2016 - Current

None - General

Monterey High School
Juana Villa