Juana Vitale
El Paso,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
17
17
years of professional experience
Work History
Retail Store Manager
Cracker Barrel Old Country Store
El Paso, TX
03.2004 - 05.2009
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Answered questions about store policies and addressed customer concerns.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Submitted orders for new inventory.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Examined merchandise to verify correct pricing and attractive displays.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Submitted reports to senior management to aid in business decision-making and planning.
- Generated repeat business by developing and maintaining strong team of 12 employees devoted to customer service.
- Coordinated weekly conferences with store associates to communicate sales and customer service goals.
- Performed nightly store and team performance audits.
- Generated spreadsheets detailing sales information.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Promoted business strategy by implementing improvements based on guest feedback.
Sr. Merchandise Manager
Old Navy
El Paso, TX
02.2002 - 02.2004
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at 4 locations by following established planograms.
- Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Created visual marketing and styled window displays.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Organized store merchandise racks by size, style and color.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Developed merchandising strategy to efficiently move overstock.
- Supervised team of up to 15 merchandising employees and monitored adherence to company standards.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Completed stock orders and managed inventory levels.
- Led projects and analyzed data to identify opportunities for improvement
- Proved successful working within tight deadlines and fast-paced atmosphere
- Developed team communications and information for meetings
- Used Microsoft Word and other software tools to create documents and other communications
Store Manager
ClothesTime
El Paso, TX
07.1999 - 02.2002
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Analyzed and interpreted store trends to facilitate planning.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Devised processes to boost long-term business success and increase profit levels.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Warehouse Coordinator
Marshall’s
El Paso, TX
11.1998 - 06.1999
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Monitored employee performance and advised managers on necessary improvements to meet targets.
- Verified accuracy of shipping and receiving documents and maintained records.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Enforced organizational standards to maintain safe and healthy work environment.
- Worked with purchasing to set order points and replenishment quantities for optimal inventory levels.
- Coordinated receiving process and managed dock to efficiently unload most trucks in a timely manner. .
- Created sales orders and managed shipping timelines to meet customers' demands.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Handled day-to-day shipping and receiving overseeing a truck load of packages.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
Assistant Store Manager
Factory 2U
El Paso, TX
08.1996 - 09.1998
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Walked through store areas every to identify and proactively resolve issues negatively impacting operations.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Analyzed and interpreted store trends to facilitate planning.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Owner/Manager
Los Tres Reyes
El Paso, TX
08.1992 - 07.1996
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
- Maintained up-to-date administrative records to monitor operational conditions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Generated revenues yearly and effectively capitalized on industry growth.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Aligned branding initiatives and sales strategies with client goals.
Education
Associate of Applied Science - Law Enforcement Intelligence Analysis
El Paso Community College
El Paso, TX07.1990
Skills
- Extensive Customer Service Skills
- Strategic Planning(PNL)
- General Office Skills
- Operation of Microsoft Word
- Budget Analyst
- Interpersonal Communication Skills
- Team player
- Pride in surpassing last year’s sales
- Employee Coaching and Motivation
- Managing Reception
- Strategic Planning
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Managing Operations and Efficiency
- Project Management
- Managing Employee Relations
Languages
Spanish
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Retail Store Manager
Cracker Barrel Old Country Store
03.2004 - 05.2009
Sr. Merchandise Manager
Old Navy
02.2002 - 02.2004
Store Manager
ClothesTime
07.1999 - 02.2002
Warehouse Coordinator
Marshall’s
11.1998 - 06.1999
Assistant Store Manager
Factory 2U
08.1996 - 09.1998
Owner/Manager
Los Tres Reyes
08.1992 - 07.1996
Associate of Applied Science - Law Enforcement Intelligence Analysis
El Paso Community College