Juana Zepeda
Exeter,CA
Summary
Versatile and dynamic professional with a proven track record at Family Health Care Network, adept in technical troubleshooting and fostering client relationships. Excelled in high-pressure environments, demonstrating exceptional teamwork and bilingual communication skills. Achieved significant improvements in patient service delivery through effective needs analysis and retention strategies. Expert in Epic System and HIPAA certified.
Overview
11
11
years of professional experience
Work History
Navigation Representative
Family Health Care Network
Visalia, CA
01.2018 - Current
- Efficiently manage high call volume.
- Address and resolve patient complaints empathetically and professionally.
- Scheduling appointments, sending messages to providers in regard to patients' needs.
- Opening providers' schedules and blocking time slots
- Training new hires.
- Confirming and scheduling appointments.
- Teamwork among peers.
Orange Picker
Ramirez Industry
Lindsay, CA
06.2016 - 11.2016
- Pick oranges.
- Lift 50 lbs. bags of fruit.
- Climb 10-foot stairs.
- Finish assigned boxes in a timely manner.
Berry Picker
Dutra Enterprises
Watsonville, CA
05.2016 - 08.2016
- Finish the assigned amount of boxes in a timely manner.
- Teamwork
- Communication among pickers and the warehouse.
Cashier
Flor De Jalisco
Gilroy, CA
02.2014 - 08.2014
- Manage the cash register.
- Take orders and deliver in a timely manner.
- Customer service.
- Food handler.
Education
Medical Assistant/ Phlebotomy
Porterville Adult School
Porterville, CA06-2017
High School Diploma -
Mt. Madonna
Gilroy, CA06-2011
Some College (No Degree) - Nurse
Gavilan Collage
Gilroy, CASkills
- Telephone reception
- Needs analysis
- Technical troubleshooting
- Account development
- Client services
- Retention strategies
- Fluent in English and Spanish
- Epic System
- Patient portal/messages between patients
- Nurse triage reports
- Multi-lined phone operation proficiency
- Customer inquiries
- Team leadership
- Excel/PowerPoint
- HIPPA Certified
Languages
Spanish
Professional
Timeline
Navigation Representative
Family Health Care Network
01.2018 - Current
Orange Picker
Ramirez Industry
06.2016 - 11.2016
Berry Picker
Dutra Enterprises
05.2016 - 08.2016
Cashier
Flor De Jalisco
02.2014 - 08.2014
Medical Assistant/ Phlebotomy
Porterville Adult School
High School Diploma -
Mt. Madonna
Some College (No Degree) - Nurse
Gavilan Collage
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