Juana Arisleida Lorenzo Valenzuela
Santiago
Summary
Experienced with facilitating clear and accurate communication between diverse language speakers. Utilizes linguistic expertise to ensure precise translations and interpretations in real-time settings. Track record of maintaining cultural sensitivity and delivering high-quality language services.
Overview
8
8
years of professional experience
Work History
Bilingual Interpreter (English–Spanish)
Younites Global
09.2022 - Current
- Facilitated clear communication between diverse language speakers.
- Interpreted complex information accurately.
- Utilized advanced interpretation techniques to enhance understanding for clients.
Customer Service Representative
Ecco Outsourcing Group
08.2017 - 01.2022
Provided customer support through email and live chat channels, assisting customers with inquiries, account issues, and service requests.
Resolved customer concerns efficiently using problem-solving and de-escalation techniques.
Managed multiple conversations simultaneously while meeting response time and quality metrics.
Education
High School Diploma -
Secundaria Prepara
Tamboril 07-2010
Skills
Fluent bilingual communication (English–Spanish)
Active listening and message accuracy
Clear pronunciation and articulation
Medical, legal, customer service, and general vocabulary
Time management during live calls
Written communication (clear, professional, empathetic)
Customer problem-solving and conflict resolution
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bilingual Interpreter (English–Spanish)
Younites Global
09.2022 - Current
Customer Service Representative
Ecco Outsourcing Group
08.2017 - 01.2022
High School Diploma -
Secundaria Prepara