Juanah Cantos

• Updated patients records accurately and efficiently, ensuring data integrity within the system.
• Scheduled appointments in computer system.
• Maintained a clean, organized reception area, creating a welcoming atmosphere for patients and visitors.
• Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
• Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
• Greeted patients at front desk and engaged in pleasant conversations while managing check-in process.
• Transcribed phone messages for entire office and relayed messages.
• Drafted, copied and forwarded documents and paperwork to facilitate office workflow.
• Confirmed appointments, communicated with patients, and updated patients records.
• Organized, maintained and updated information in computer databases.

Answered multi line telephone system with clarity and desire to help, transferred calls in a timely fashion, maintained database with legal documents (incoming and outgoing) on it. Worked well under pressure with minimum supervision.

Systemized the daily task of meeting and greeting customers in a calm courteous fashion, provide customer service by responding to inquiries and handling discrepancies in a professional manner, train and evaluate personal in sales area as appropriate, enforce safety and security rules and regulations, maintained inventory of supplies needed in my area , scanned orders in timely manner, worked well under supervision.

Answered multi line telephone system with clarity and desire to help, transferred calls in a timely fashion, maintained all aspects of filling and ordering supplies, organized departmental meetings, maintained database with legal documents (incoming and outgoing) on it. Worked well under pressure with minimum supervision.