Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanalee Cunningham

Spring Valley,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

IBEX Global
07.2022 - 05.2023
  • Managed high levels of call flow and responded to technical support needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Intern

Hardware and Lumber Ltd
02.2022 - 06.2022
  • Monitored shipment statuses closely, proactively addressing potential delays or issues before they impacted our clients.
  • Assisted in maintaining accurate inventory records, conducting periodic audits to ensure data integrity.
  • Updated and maintained databases to track shipments and inventory.

Education

Bachelor of Science - Logistics And Supply Chain Management

Caribbean Maritime University
Kingston, Jamaica
11.2023

Skills

  • Data Analysis
  • Communication and Collaboration
  • Customer Service
  • Planning and Organization

Timeline

Customer Service Representative

IBEX Global
07.2022 - 05.2023

Intern

Hardware and Lumber Ltd
02.2022 - 06.2022

Bachelor of Science - Logistics And Supply Chain Management

Caribbean Maritime University
Juanalee Cunningham