Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Juana Lizbeth Hernandez Serpas

Columbus,OH

Summary

Proven professional with extensive experience in maintaining high standards of cleanliness and order, demonstrated at Integrity Concepts LLC INC. Skilled in restroom care and adept at fostering positive customer relations. Achieved significant improvements in facility hygiene and client satisfaction. Excels in chemical handling and delivering exceptional service, ensuring a welcoming environment for all.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Janitor

Integrity Concepts LLC INC
11.2023 - 12.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
  • Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
  • Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.

Cleaning Assistant

Jr. Cleaning Solutions LLC
12.2022 - 04.2024
  • Mopped and vacuumed floors to remove residue and restore finished appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.

Picking

Abercrombie & Fitch Distribution Center
10.2023 - 01.2024
  • Expedited order fulfillment process by developing efficient routes for picking and packing products.
  • Streamlined order picking processes with the use of barcoding technology, reducing errors and increasing throughput rates.
  • Ensured timely order fulfillment by accurately picking, packing, and shipping products based on customer requests.
  • Enhanced street cleanliness by diligently sweeping, picking up trash, and removing graffiti.
  • Enhanced order fulfillment speed, ensuring accurate picking, packing, and shipping of customer orders.
  • Assisted in optimizing warehouse layout to improve space utilization and streamline the picking process for faster order fulfillment.

Pro Services Cashier

Lowe's Home Distribution Center
07.2023 - 08.2023
  • Collaborated with team members to ensure smooth operations during peak hours and special events.
  • Improved customer satisfaction by providing efficient and accurate cash handling services.
  • Assisted management with inventory control tasks, such as restocking items near the registers or conducting product audits as necessary.
  • Trained new cashiers on procedures, company policies, and best practices for exceptional customer service.
  • Enhanced store reputation by delivering friendly, professional service to customers at the register.
  • Exceeded expectations in punctuality and attendance, consistently arriving for shifts on time and prepared to work diligently.
  • Strengthened customer relations through active listening skills and effective communication of relevant information during transactions.
  • Reduced wait times by quickly processing transactions and managing lines effectively.
  • Handled customer inquiries with professionalism, resolving issues and directing them to appropriate resources when needed.

Asambly Line Worker

Adecco (HONDA Marrysville Auto Plant)
03.2023 - 04.2023
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
  • Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
  • Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.

Merchandise Handler

Bath and Body Works, Limited Brands
08.2022 - 12.2022
  • Processed incoming shipments quickly to ensure timely availability of new products on the sales floor.
  • Maximized storage space efficiency within the stockroom by organizing products according to category and size dimensions.
  • Utilized available technology tools such as handheld devices or software programs for efficient merchandise scanning, data entry, or retrieval tasks when necessary.
  • Maintained a clean, organized, and safe store environment for customers and coworkers alike.

Quality Control Inspector

Day Zimmermann, McKesson, YOH Services LLC
08.2021 - 07.2022
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.

Quality Assurance

UPS Mail Innovations (Lyneer Staffing)
11.2019 - 06.2021
  • Increased product reliability with meticulous testing and quality assurance measures.
  • Collaborated with quality assurance teams to ensure consistent output throughout each shift.
  • Initiated quality assurance processes, resulting in a reduction of application defects postrelease.
  • Assisted in conducting quality assurance audits, identifying areas for improvement in clinical processes.
  • Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
  • Coordinated closely with quality assurance personnel during final product inspection stages.
  • Implemented quality assurance initiatives that led to significant improvements in patient satisfaction scores.
  • Delivered high-quality products through rigorous testing procedures and quality assurance practices.

Education

Clinical Medical Assistant Multi-Skill Technician - HealthCare

Larock HealthCare Academy
2780 Airport Dr. Suite 150, Columbus, OH 43219
12-2024

High School Diploma -

Institute National of Ozatlan
Ozatlan, Usulutan, El Salvador
11-2007

Skills

  • Cleaning expertise
  • Restroom care
  • Customer service-focused
  • Mopping techniques
  • Chemical handling

Accomplishments

  • Recognized for going above and beyond the call of duty.
  • Recognized for outstanding dedication to patient care.

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • Registered Phlebotomy Technician (RPT)
  • Certified Clinical Medical Assistant (CCMA)
  • Patient Care Technician Certification (CPCT/A)
  • EKG/ Cardiac Monitor Technician
  • HeartSaver First Aid
  • CPR/AED Certification

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Janitor

Integrity Concepts LLC INC
11.2023 - 12.2024

Picking

Abercrombie & Fitch Distribution Center
10.2023 - 01.2024

Pro Services Cashier

Lowe's Home Distribution Center
07.2023 - 08.2023

Asambly Line Worker

Adecco (HONDA Marrysville Auto Plant)
03.2023 - 04.2023

Cleaning Assistant

Jr. Cleaning Solutions LLC
12.2022 - 04.2024

Merchandise Handler

Bath and Body Works, Limited Brands
08.2022 - 12.2022

Quality Control Inspector

Day Zimmermann, McKesson, YOH Services LLC
08.2021 - 07.2022

Quality Assurance

UPS Mail Innovations (Lyneer Staffing)
11.2019 - 06.2021
  • Basic Life Support (BLS) - American Heart Association.
  • Registered Phlebotomy Technician (RPT)
  • Certified Clinical Medical Assistant (CCMA)
  • Patient Care Technician Certification (CPCT/A)
  • EKG/ Cardiac Monitor Technician
  • HeartSaver First Aid
  • CPR/AED Certification

Clinical Medical Assistant Multi-Skill Technician - HealthCare

Larock HealthCare Academy

High School Diploma -

Institute National of Ozatlan
Juana Lizbeth Hernandez Serpas