Juan Antonio Garrido
Olton ,TX
Summary
Driven leader with a proven track record at Taco Cabana, enhancing team performance and customer satisfaction through effective training and mentoring. Excelled in store operations and customer relations, achieving significant improvements in workplace culture and operational efficiency. Skilled in fostering teamwork and managing financials, demonstrating both hard and soft skills essential for success.
Overview
26
26
years of professional experience
Work History
General Store Manager
Taco Cabana
08.2021 - 05.2024
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Restaurant Training Manager
Pizza Hut
07.1998 - 08.2021
- Developed customized training materials for various roles, ensuring relevancy and applicability across all positions within the restaurant setting.
- Championed a culture of teamwork among employees by promoting open lines of communication, collaboration, and mutual respect throughout the workplace.
- Built strong relationships with vendors and suppliers, ensuring cost-effective purchasing decisions while maintaining high-quality standards.
- Mentored team members for professional growth, fostering a culture of continuous learning within the restaurant environment.
- Collaborated with management to identify areas for improvement, implementing strategies to enhance overall restaurant performance.
Education
URL
Guatemala, Guatemala CitySkills
- Store operations
- Customer Relations
- Training and mentoring
- Inventory Control
- Process Improvements
- Customer Service
- Friendly and Positive
- POS systems operations
- Leadership Development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Store Manager
Taco Cabana
08.2021 - 05.2024
Restaurant Training Manager
Pizza Hut
07.1998 - 08.2021
URL