Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Juana Patricia Fajardo

Juana Patricia Fajardo

customer service specialist
Bronx,NY

Summary

Reliable customer service expert with 6+ years of experience efficiently handling administrative tasks. Team-focused with commitment to providing exceptional care to all clients. Quick learner and successful in building relationships with coworkers and clients. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Dental Assistant

Reunited Medical And Dental
11.2021 - Current
  • Educated over 30 patients per day by giving oral hygiene, plaque control, and postoperative instructions.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Verified patient insurance eligibility and benefits.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Scheduled and confirmed patient appointments.
  • Took dental images following strict patient protection rules, applying lead aprons.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.

Dental Assistant

Executive Dental Associates
10.2019 - 10.2020
  • Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Sterilized rooms and prepped equipment and instruments for every procedures daily.

Passenger Service Agent

Delta Air Lines, Inc
07.2013 - 04.2014
  • Checked in luggage for over 200 passengers a day and confirmed all carry-on items met federal guidelines.
  • Announced flight status updates and information about gate changes over PA system.
  • Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Processed customer payments and enforced compliance with financial regulations.

Education

Bachelor of Science - Dentistry

Universidad Catolica Y Tecnologica Del Cibao
Dominican Republic
10.2017

Skills

  • Strong customer service skills
  • Team Collaboration
  • Complex Problem-Solving
  • Strong Writing and Verbal Skills
  • Office Management
  • Rapport Development
  • Payment Collection
  • Reading Comprehension
  • Critical Thinking

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Dental Assistant

Reunited Medical And Dental
11.2021 - Current

Dental Assistant

Executive Dental Associates
10.2019 - 10.2020

Passenger Service Agent

Delta Air Lines, Inc
07.2013 - 04.2014

Bachelor of Science - Dentistry

Universidad Catolica Y Tecnologica Del Cibao

Similar Profiles

CREATE PROFILE
Juana Patricia Fajardocustomer service specialist