Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juan C. Colon

Sales And Customer Service
Sunapee,Puerto Rico

Summary

Top performing Warehouse Associate with a strong background in construction and manufacturing warehouse operations seeking to take next career step as a Warehouse associate. Accomplished in optimizing workflows, streamlining inventory management functions, and enhancing safety in the workplace. Highly adept at operating heavy equipment and machinery to store and transport raw materials and supplies throughout manufacturing facilities and to construction sites. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

Call Center Customer Service Representative

Optum
Montehiedra , Puerto RIco
08.2022 - Current
  • Resolved concerns with products or services to help with retention and drive sales.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Approved and terminated customer contracts upon request.
  • Answered over [Number] calls per shift to meet fast-paced call center demands.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Addressed customer account discrepancies and concerns.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.

Logistics Shipping Coordinator

Panel Specialist
Temple, TX
02.2017 - 04.2019
  • My job consisted of the cordination and shipping of merchandise nationwide
  • I was in charge of staff meetings for the development of teamwork strategies to ensure the quality and efficiency of the product delivery.preparing pellets, covering them in their four corners, removing the product from the system, coordinating the pick up of the truck, these among others were some of my responsibilities as coordinator of said area.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Reviewed paperwork to determine priorities and set schedules.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Inbound Warehouse Associate

Home Depot Distribution Center
Westfield, MA
05.2014 - 09.2017
  • Worked with inventory managers and unloaders to plan deliveries.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

MATERIAL HANDLER

STAFFING
SPRINGFIELD, MA
10.2012 - 02.2015
  • Picket products for specific routes according to pick sheets
  • Demonstrated and applied product knowledge of company SKUs.
  • Packed items into appropriate containers for shipment.
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards
  • Loaded products & tooling weighing up to 10,000 pounds onto trailers for delivery
  • Maximized sales by shipping on time and accurately
  • Picked an average of 250 pallets per week
  • Helped ensure inventory accuracy by reporting all discrepancies to Inventory Control Clerk
  • Learned software program called Oracle
  • Used hand help scanners to read barcodes and pick orders
  • Operated Forklift (Sit-down &
  • Standup).

DIESEL FORKLIFT OPERATOR/ DRIVER

JY AGOSTO TRANSPORT INC
NARANJITO, PR
05.2010 - 12.2014
  • Picket products for specific routes according to pick sheets
  • Cleaned and maintained the warehouse in compliance with OSHA safety standards
  • Loaded products & tooling weighing up to 10,000 pounds onto trailers for delivery
  • Maximized sales by shipping on time and accurately
  • Picked an average of 250 pallets per week
  • Helped ensure inventory accuracy by reporting all discrepancies to Inventory Control Clerk
  • Learned software program called Oracle
  • Used hand help scanners to read barcodes and pick orders
  • Operated Diesel & Gas Forklift,
  • High-low, Bobcat, Cherry Picker
  • Moved freight, stock and other materials to and from storage and production areas and loading docks
  • Ability to lift up to 75pounds
  • Safely and accurately operated machine and vehicle controls; prepared heavy equipment for transport and ensured proper strap system utilized
  • Performed safety audits, force protection and pre-departure inspections; accurately documented all findings and presented reports during staff meetings and briefings to project manager and executives
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Manually counted Number of picked and packaged orders for any loss.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Successfully trained new employees by maintaining up-to-date and streamlined training plans for all equipment and vehicles.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.

REPRESENTATIVE INBOUND

ATENTO PUERTO RICO CALL CENTER
CAGUAS, PR
06.2007 - 05.2010
  • Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner
  • Demonstrated a strong record of accomplishment for working collaboratively on cross-functional and cross- culture teams.
  • Processed customer order, quote and return transactions and offered additional products and services.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Trained and coached new call center team members on computer systems and customer service strategies.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Provided ongoing guest service.

Education

Associate Degree - Therapeutic Massage

Metropolitan University of Puerto Rico
Bayamon Puerto Rico
08.2007 - 05.2009

Bachelors' Degree - Health Sciences — Nursing

Inter-American University of Puerto Rico
Bayamon Puerto RIco

Medical Emergency Technician - Health Education

Antolin Santos Negron Vocational High School
Comerio Puerto Rico
08.2003 - 05.2006

Skills

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Timeline

Call Center Customer Service Representative

Optum
08.2022 - Current

Logistics Shipping Coordinator

Panel Specialist
02.2017 - 04.2019

Inbound Warehouse Associate

Home Depot Distribution Center
05.2014 - 09.2017

MATERIAL HANDLER

STAFFING
10.2012 - 02.2015

DIESEL FORKLIFT OPERATOR/ DRIVER

JY AGOSTO TRANSPORT INC
05.2010 - 12.2014

Associate Degree - Therapeutic Massage

Metropolitan University of Puerto Rico
08.2007 - 05.2009

REPRESENTATIVE INBOUND

ATENTO PUERTO RICO CALL CENTER
06.2007 - 05.2010

Medical Emergency Technician - Health Education

Antolin Santos Negron Vocational High School
08.2003 - 05.2006

Bachelors' Degree - Health Sciences — Nursing

Inter-American University of Puerto Rico
Juan C. ColonSales And Customer Service