Juan C Diaz

• Operated tow truck to safely transport vehicles, ensuring adherence to traffic regulations.
• Conducted vehicle assessments to determine appropriate towing methods and equipment usage.
• Communicated with dispatch to receive assignments and report service status effectively.
• Assisted drivers in emergency situations, providing support and guidance during breakdowns.
• Maintained equipment through regular inspections
• Enhanced customer satisfaction by delivering prompt, courteous service during towing operations.
• Streamlined towing processes by implementing best practices for route planning and execution.
• Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
• Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
• Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
• Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
• Provided support to law enforcement agencies during incidents requiring towing or impound services, facilitating smooth operations on scene.
• Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.

Supervised daily operations, prioritizing swift response times to towing incidents and maintaining service quality

Oversaw daily operations as independent owner-operator to maintain seamless business processes.

Coordinated logistics for vehicle transport to private clients, focusing on partnerships with Carvana and Agero.

• Streamlined operational workflows to enhance efficiency and reduce response times for towing services.
• Coordinated daily scheduling of tow trucks, ensuring optimal resource allocation and coverage.
• Developed training materials for new staff, fostering a knowledgeable team environment.
• Assisted in implementing safety protocols, promoting compliance and reducing incidents on-site.
• Mentored junior staff, enhancing their skills and performance through guided support and feedback..
• Assisted in recruiting, hiring and training of team members.

Assisted in managing FSP operations by collaborating with CHP and Caltrans. Supported teams in achieving operational goals through effective communication. Contributed to the coordination of projects to ensure smooth execution.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Facilitated timely submission of documentation and paperwork to CHP and Caltrans.
• Facilitated application process for renewal of new FSP contracts under General Manager Joe Colluso's direction.
• Engaged with law enforcement dispatchers to facilitate effective information exchange and operational support.
• Delivered roadside assistance to stranded motorists, ensuring safety and support during emergencies.
• Facilitated clearance of roadways from critical accident scenes, ensuring swift response for CHP and fire departments.