JUAN C ROSALES
Sales Manager/ Developer
Miami,FL
Summary
Dynamic Department Manager at The Home Depot with 10 years of experience, and a proven track record in team leadership and customer service excellence. Skilled in inventory management and conflict resolution, I successfully enhanced operational efficiency and fostered a motivated workforce, driving sales growth and ensuring customer satisfaction through effective training and relationship building. Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Overview
14
14
years of professional experience
Work History
Department Manager
The Home Depot
Miami
04.2014 - Current
- GET(Greet,Engage and Thanks)
- Assisting customers needs to find the appropriate product for their solution's.
- Selling the whole project to drive a selling culture
- Generate leads for the company and pushing services for our customers and special orders.
- Maintained aisles to be Grand opening ready everyday.
- Trained and mentored team members on product knowledge and customer service.
- Unload containers with a variety of merchandise.
- Supervised daily inventory operations to maintain accurate stock levels.
- Coordinated team activities to ensure efficient warehouse workflow.
- Trained staff on best practices for inventory control and safety procedures.
- Led initiatives to improve inventory turnover and reduce excess stock levels.
- Assigned tasks to staff members in order to meet deadlines and maximize productivity.
- Established communication protocols for effective information sharing among staff.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Operated machinery to produce high-quality products efficiently.
- Monitored equipment performance and reported issues promptly.
- Loaded materials into machines for processing and production runs.
- Conducted routine maintenance on machines to ensure proper functioning.
- Trained new operators on equipment usage and safety practices.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Collaborate with other departments when necessary for successful completion of projects.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Fostered a positive work environment through effective communication and leadership skills.
- Managed receiving operations to ensure timely and accurate inventory processing.
- Supervised staff during unloading and inspection of incoming shipments.
- Maintained records of received goods using inventory management systems.
- Trained new employees on receiving procedures and best practices.
- Inspected incoming products for damages or defects before accepting them into inventory.
- Tracked discrepancies between invoices and packing slips upon arrival of goods.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Received and staged incoming inventory for movement to storage or sales floor.
- Organized storage areas to maximize movement and minimize labor.
- Managed and organized the receiving of all incoming shipments.
- Supervised a team of 12 workers responsible for unloading, sorting, and stocking merchandise.
- Collected merchandise returns from sales floor, checked price tags, and hung on racks.
- Conducted regular staff meetings to discuss procedures, performance, and goals.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Prepared inventory for shipment by attaching tags and labels.
- Provided feedback to my associate's on performance and technique improvements.
- creating a positive atmosphere within the team environment.
- Developed relationships with my Associates to understand their needs better.
Cashier/sales/stock
CHARLOTTE RUSSE
Miami
08.2013 - 04.2014
- Keep all products fully stocked and organized in the back.
- All fitting rooms cleaned and all go backs returned.
- Selling fashion to the customer.
- Checking for theft.
- Throwing all trash and boxes out.
- Handle Large Sum of money.
- Speeding through customers in order to get throughly of long lines.
- Customer assistance.
- Processed customer transactions accurately and efficiently at retail clothing store.
- Handled cash, credit, and gift card payments with attention to detail.
- Managed inventory levels by restocking merchandise as needed on sales floor.
- Greeted customers and answered any questions they had about the store's products and services.
- Customer greeting.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Staff/kid care
NORTH TRAIL PARK
Miami
06.2011 - 08.2013
- Maintain the safety of all children the duration of the shift.
- Assist with all outdoor activities for the children.
- School classroom related activities
- Accounted for keeping the work areas stations clean.
- Driver for field trips.
- Made sure parent pick up signed them out.
- Planned engaging activities for children to promote creativity and teamwork.
- Supervised daily operations of children's programs ensuring safety and enjoyment.
- Developed interactive lesson plans tailored to different age groups and interests.
- Organized special events such as field trips, movie nights, art projects. for kids to enjoy.
- Provided assistance with administrative tasks such as filing paperwork or completing data entry into computer systems.
Education
HIGH SCHOOL DIPLOMA - ART MAJOR IN INTERIOR DESIGN
John A. Ferguson Senior High School
Miami, FL01.2016
Some College (No Degree) - EMS (Emergency Medical Services)
Miami Dade College
Miami, FLSkills
- Natural leader
- Motivational Leadership
- Department Manager
- Time Management
- Staff Management
- Supply & Inventory Management
- Team leadership
- Team Supervision
- Customer service
- Machine operator
- Balance
- Delivery
- Marketing plan
- PowerPoint
- Microsoft Word
- Presentations
- Effective communication
- Problem solver
- Cash register
- Customer greeting
- Customer engagement
- Conflict resolution
- Relationship building
- Problem solving
- Safety compliance
- Work planning and organization
- Adaptability and flexibility
- Personnel training and development
- Training and mentoring
- Employee performance evaluation
- Order management
- Relationship building and management
- Task delegation
- Retail business
- Decision-making
- Safety and security
- Sales expertise
- Employee engagement
- Order processing
- Workflow optimization
- Recruiting and hiring
- Team building
- Employee scheduling
- Staff recruitment
- Goals and performance
- Business development and planning
- Negotiation tactics
- Conflict de-escalation
- Workforce planning
- Performance monitoring
- Project coordination
- Sales strategy
Hobbies and Interests
- CAMPUS INVOLVEMENT
- Sports Calusa preparatory Basketball undefeated 16-0 record 1st team
- Ferguson Falcons Football Team
- Talent show for Music and Arts
- President of DCT work program
- Awards and certifications on outstanding achievement in 'DCT-H Work program', 'Employer of the year' and 'Most All Around'
- Machine Operator (Forklift,Reach,Pacer,Order picker, Ballymore,EPJ-Electric pallet Jack,PLD- Personal Loading Dock.)
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Department Manager
The Home Depot
04.2014 - Current
Cashier/sales/stock
CHARLOTTE RUSSE
08.2013 - 04.2014
Staff/kid care
NORTH TRAIL PARK
06.2011 - 08.2013
HIGH SCHOOL DIPLOMA - ART MAJOR IN INTERIOR DESIGN
John A. Ferguson Senior High School
Some College (No Degree) - EMS (Emergency Medical Services)
Miami Dade College
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