Juan Camilo Buitrago
Pereira,Risaralda
Summary
Results-driven professional with extensive experience in customer service and dance instruction. Known for exceptional problem-solving skills and effective communication techniques, enhancing customer satisfaction and class dynamics. Ready to leverage expertise to drive engagement and loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
24.7 Pereira
12.2021 - 07.2025
- Assisted customers with inquiries and product information to enhance satisfaction.
- Utilized customer relationship management software to track interactions and resolve issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Learned company policies and procedures to provide accurate information to customers.
- Handled customer complaints effectively, ensuring timely resolution and follow-up.
- Participated in training sessions to develop skills in conflict resolution and communication techniques.
Dance Instructor
Forma Y Figura
02.2021 - Current
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
- Collaborated with colleagues to refine instructional methods and enhance class dynamics.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Planned routines for recitals and performances
Administrative Assistant
International Relations Office - Universidad Tecnológica De Pereira
08.2025 - 12.2025
- Led the Outgoing Exchange Program offered by the educational institution, overseeing student nominations, application processes, and coordination with international partner institutions.
- Coordinated office operations to enhance workflow efficiency and improve communication among teammates.
- Managed scheduling and calendar coordination for executives, ensuring optimal time management and meeting preparation.
- Nominated and represented students applying for an academic term abroad, maintaining continuous communication with international educational institutions.
- Tracked and managed each student's nomination process to ensure eligibility for acceptance by the host institution abroad.
Customer Support Specialist
Top Stock Alerts (remote)
08.2020 - 04.2023
- Responded to high volumes of inbound email inquiries from prospective and active members regarding subscription plans, pricing, and service features.
- Provided accurate and timely information about stock market alert services related to NYSE trading activity.
- Handled customer complaints and service-related issues, ensuring effective resolution and high customer satisfaction.
- Managed customer feedback collection, implementing suggestions to enhance service quality and user experience.
- Followed internal policies and compliance guidelines related to financial information and customer communications.
Project Coordinator
Agencia Stage
02.2019 - 11.2024
- Coordinated project schedules and timelines to ensure timely completion of deliverables.
- Developed project documentation and reports to track progress and identify risks.
- Implemented process improvements that enhanced team efficiency and effectiveness.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
Education
Bachelor of Science - Industrial Engineering
Universidad Tecnológica De Pereira
Pereira, Risaralda06-2026
Skills
- Active listening
- Positive reinforcement
- Fundamentals of trading
- Organization
- Leadership
- Teaching and training techniques
- Critical thinking
- Problem-solving
- Translation
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Administrative Assistant
International Relations Office - Universidad Tecnológica De Pereira
08.2025 - 12.2025
Customer Service Representative
24.7 Pereira
12.2021 - 07.2025
Dance Instructor
Forma Y Figura
02.2021 - Current
Customer Support Specialist
Top Stock Alerts (remote)
08.2020 - 04.2023
Project Coordinator
Agencia Stage
02.2019 - 11.2024
Bachelor of Science - Industrial Engineering
Universidad Tecnológica De Pereira