ElNico Rooftop | Server | May 2023- Present |
New york, Ny
-Prepared with in depth knowledge of food and beverages being served
-Offered the guest a tailored experience by guiding them through menu choices helping to make their experience at ElNico a unique and authentic one
-Built rapport with guests in hopes that they return to our venue as regulars
-Excelled at multitasking; responsible for: taking orders, running food, clearing tables, ensuring guest happiness/building rapport by maintaining food & beverage knowledge
-Acted as a training Server Assistant; fully trained all new employees & helped them excel in ElNico's various SOPs
Jupiter | October 2022- May 2023 | Server | New York, Ny
-Comfortable with wine service & offering knowledge on our regional italian cuisine
-Guiding guests through cocktails with a thorough understanding of what we offer as well as the classics/spirits in general
-Deals with a full section in a high volume restaurant in Rockfeller Center while maintaining a strong yet calm focus
-Acted as a training Server Assistant; fully trained all new employees & helped them excel in Jupiter's various SOPs
Starbucks | Jul 2021 – Sep 2022 | Barista | Long Island City NY
-Maintained a positive environment and relations with customers while demonstrating expert knowledge of food and menu preparations in guiding guests through beverage options, purchases, and orders.
-Diligently restock shelves and maintain an organized work zone while serving customers according to the Starbucks standard.
-Complied with sanitation, safety, and employment control policies to safeguard the business, employees, and patrons.
-Identified customer tastes and preferences to build instant rapport while suggesting and serving order recommendations.
-Delivered timely and quality service in managing orders and transactions to enhance customers' overall experience.