Overview
Work History
Education
Skills
Languages
Timeline
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Juan Carlos Buzon

Miami,FL

Overview

26
26
years of professional experience

Work History

Parts Manager & Service Advisor/Writer

PowerHouse Marina
North Miami, FL
09.2017 - 07.2025
  • Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory, and maintaining profit margins.
  • Connected with customers to provide assistance, and collect feedback to optimize operations.
  • Received, examined, and reshelved returned parts.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages, and shortages.
  • Gathered pertinent information to place orders for the service department, customers, and service mechanics.
  • Maintained positive customer service ratings for 12 consecutive months by effectively delivering personable client relations.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Minimized net costs and increased deliveries by instituting a fair delivery fee.
  • Developed and administered an aggressive wholesale parts program, producing the most profit.
  • Reduced process lags by implementing more sales and processes while fulfilling service requests, generating orders, and tracking inventory.
  • Inspected Boats for needed repairs or maintenance services and advised customers accordingly.
  • Maintained records of customer interactions and transactions.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Adhered to all safety regulations while performing Boat inspections or servicing procedures.
  • Demonstrated knowledge of advanced diagnostic equipment used in the shop.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Resolved customer complaints in an efficient and courteous manner.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.

Owner & Operator

Tuffy Auto Service & Repair Center
MIAMI, FL
09.2011 - 09.2017
  • Open & Close Store, Do Payroll, Schedule Employees, Schedule Appointments for Customers,
  • Customer Service
  • Reviewed the work of 4 auto mechanics
  • Guided mechanics with decisions concerning repair and replacement of parts
  • Followed checklists to verify that all important parts were examined
  • Communicated with customers regarding vehicle issues and potential repairs
  • Maintained a 98% customer service satisfaction rating
  • Contributed to repeat and referral business by using strong customer service and problem solving skills
  • Organized work records and filed reports
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory
  • Also got many, many good Google Customer reviews, to me and My Team.

Front Counter Parts Specialist

Hubcap Heaven
Hallandale, FL
02.2010 - 09.2010
  • Take Customer orders, Order parts, Follow up with customers on order parts (wheels, rims & hubcaps)
  • Cash out Customers, Help Customer locate Special orders
  • Ordered accurate amounts of parts and supplies to maintain necessary inventory
  • Perform Inventory

Plant Shift Supervisor

Waste Management
Pembroke Pines, FL
03.2009 - 10.2009
  • Responsible for the safety and supervision of my the crew which were about 20 to 26 people
  • Secondly was the Supervision of and Operations of all the Conveyors, Equipment
  • Turn in full reports on everything that went on at the plant, Daily
  • Make reports to others department keeping them aware of the performance of machinery, and staff,To keep operating for production at very high numbers.

Internal Service Advisor

PDI, The Collection
Coral Gables, FL
01.2006 - 06.2008
  • In charge of the New Car Department ( service ), Audi, Porsche, Jaguar, & Lotus
  • PDI ( Per Delivery Inspections )management by Opening, Distributing, Booking & closing repair orders, on average high volume of inventory of vehicles
  • 600 vehicles per month
  • Writhing up veh for repairs, lot damaged cars, Dispatching work and conducting, at the point of sale, a perfect delivery to the customer.

Automotive Service Technician

The Collection
Coral Gables, FL
11.2003 - 01.2006
  • Daily tasks consist of diagnosis and repairs on Audi's in areas as like
  • Electrical, engines, brakes, suspension, transmission (auto & manual )and air conditioning
  • Proven expertise, inspection, diagnose in conventional and computerized systems.

General Store Manager

The Oil change
Coral Gables, FL
07.1999 - 11.2003
  • Daily responsibilities required supervising the employees & inspecting vehicles before leaving the facility to assure quality service
  • As manager, duties included product inventory, customer service, opening & closing the store, and employee scheduling
  • Most importantly, dealing with customers on a daily basic gave me the opportunity in develop my social skills
  • Customers service is a priority

Education

Associates Degree - Automotive Service Technician

ATI Career Training
Miami, FL

Skills

  • Specialized In Volvo Penta Parts, & Gas, Diesel
  • Specialized In Mercury, Mercursier
  • Stock Management
  • Ordering Parts
  • Superior Customer Service
  • Invoice processing
  • Vendor relations
  • My Parts Management was all with Volvo Penta
  • Hard working individual, Punctual, Flexible, Reliable,
  • Proficient in problem solving complex auto repair issues while consistently delivering quality
  • Preventative Maintenance
  • Diagnosis and Repair
  • Fast Learner
  • Team Player
  • Proven expertise in
  • ADP
  • MS Office Programs
  • Excel
  • Invoice processing
  • POS systems operations
  • Vendor relations
  • Inventory auditing
  • Customer relations
  • Reviewing deliveries
  • Coordinating paperwork
  • My Parts Management was all with Volvo Penta

Languages

  • Fluent In English & Spanish

    • Timeline

    Parts Manager & Service Advisor/Writer

    PowerHouse Marina
    09.2017 - 07.2025

    Owner & Operator

    Tuffy Auto Service & Repair Center
    09.2011 - 09.2017

    Front Counter Parts Specialist

    Hubcap Heaven
    02.2010 - 09.2010

    Plant Shift Supervisor

    Waste Management
    03.2009 - 10.2009

    Internal Service Advisor

    PDI, The Collection
    01.2006 - 06.2008

    Automotive Service Technician

    The Collection
    11.2003 - 01.2006

    General Store Manager

    The Oil change
    07.1999 - 11.2003

    Associates Degree - Automotive Service Technician

    ATI Career Training

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    Juan Carlos Buzon