Juan Carlos Caamal
San Rafael,CA
Summary
Dedicated food service manager with 20+ years of experience in the restaurant industry, my experience includes FOH & BOH, worked with great chefs over the years including Michelin star chef, strong knowledge of Italian, American, Japanese, and Mexican cousine, Quick-thinker with very positive actitude, logical solutions to wide variety of issues in food service.
Overview
14
14
years of professional experience
Work History
Server
Sushi Ran
Sausalito
02.2025 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Stocked server areas with supplies before, during and after shifts.
- Communicated effectively with kitchen staff regarding order status updates.
Lead Server
Luna Blu
Belvedere Tiburon, CA
02.2014 - Current
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Processed guest checks using POS system accurately.
- Managed opening and closing duties to facilitate restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Banquet and Restaurant Manager
Tiburon Tavern-Luna blu
Belvedere Tiburon, California
02.2014 - 11.2024
- Updated computer systems with new pricing and daily food specials.
- Edit and print out menu changes
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling beverage and labor costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Assisted staff by serving food and beverages or bussing tables.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Inspected dining and serving areas for cleanliness and proper setup.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Organized and laid out buffet equipment, food displays and other items.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Interacted with kitchen staff to plan food and beverage logistics.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Hired and trained staff and new hires according to company policy and regulations.
Server
Cavallo Point
Sausalito, California
10.2010 - 10.2012
- Greeted guests and provided menus.
- Provided excellent customer service
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
Education
High School Diploma -
College of Marin
Greenbrae, CA06-2005
Skills
- Staff Leadership
- Payroll Administration
- Keep calm under pressure
- Multitasking
- Employee Scheduling
- Food presentation
- Banquet Setup
- Beverage management
- Food safety knowledge
- Staff Supervision
- Point of Sale (POS) system operation
- Experience on Toast, SpotOn , NCR Pro, Micros 3700
- TIPS Certified
- Food Handlers Certified
Timeline
Server
Sushi Ran
02.2025 - Current
Lead Server
Luna Blu
02.2014 - Current
Banquet and Restaurant Manager
Tiburon Tavern-Luna blu
02.2014 - 11.2024
Server
Cavallo Point
10.2010 - 10.2012
High School Diploma -
College of Marin
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