JuanCarlos Chacon
El Paso,TX
Summary
Dedicated to customer satisfaction, cleanliness and supply management. Highly productive and diligent with excellent conflict management and problem-solving
Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations.
Overview
8
8
years of professional experience
Work History
Barback/Cook
Bucks Cabaret
El Paso, TX
11.2023 - 03.2024
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Set up glassware for customers in anticipation of drink orders.
- Responded to customer requests promptly and professionally.
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Organized bottles and cans on shelves according to brand or type.
- Stayed up-to-date with current drink recipes to provide accurate information about cocktails to guests.
- Performed opening duties such as setting up supplies needed for service.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Provided excellent customer service while interacting with guests in a friendly manner.
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Successfully managed multiple tasks simultaneously while providing quality service.
Builder
Teton Truss
Etna, WY
04.2021 - 11.2023
- Assisted in the demolition and removal of existing structures;.
- Installed drywall, flooring, and other building materials;.
- Read blueprints or technical diagrams to determine the specific materials required for each job;.
- Inspected foundations, walls, floors, doors, windows, roofing and tiling to ensure they meet code standards;.
- Framed interior walls using lumber and other construction materials;.
- Installed kitchen cabinets, countertops, bathroom fixtures, appliances and trimming;.
- Laid bricks or blocks for walkways, walls or other structures;.
- Built trusses from prefabricated components and set them into place on roofs or ceilings;.
- Installed siding on homes or buildings according to specifications;.
- Performed rough carpentry tasks such as cutting rafters or studs for framing houses and buildings;.
- Performed demanding physical work over extended periods and modeled positive attitude.
Customer Service Representative
Alorica
El Paso, TX
04.2018 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
GC Services
El Paso, TX
02.2016 - 04.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Associate of Arts - Firefighter
08-2016
High School Diploma -
05-2015
Skills
Attend and meet costumers needs
- Clearing tables
Greet and conversate with costumers
Work precise and clean under high pressure environments
Accurately identify and solve problems
- Data Collection
- Consultative Sales
- Data Entry
- Call Management
- Inbound and Outbound Calling
- Appointment Scheduling
- Paperwork Processing
- Complaint resolution
- Product Knowledge
- Scheduling
- Quality Control
- Customer Education
- Microsoft Office expertise
- Microsoft Outlook
- Credit card payment processing
- Clerical Support
- Staff Training
- Positive and professional
- Computer Proficiency
- Typing [Number] WPM
- Document Control
- Adaptive team player
- Microsoft PowerPoint
- Retail Marketing
Timeline
Barback/Cook - Bucks Cabaret
11.2023 - 03.2024
Builder - Teton Truss
04.2021 - 11.2023
Customer Service Representative - Alorica
04.2018 - 05.2021
Customer Service Representative - GC Services
02.2016 - 04.2018
EPCC VALLE VERDE - Associate of Arts, Firefighter
Américas HighSchool - High School Diploma,
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